Credential Program Specialist I

Student and Finance Advising United States Scottsdale, Arizona San Diego, California Salt Lake City, UT Dallas, TX Philadelphia, Pennsylvania Baltimore, Maryland Albuquerque, New Mexico Tuscon, Arizona Atlanta, Georgia Virginia Beach, Virginia Minneapolis, Minnesota Buffalo, New York Winston-Salem, North Carolina Amarillo, Texas Augusta, Georgia Cary, North Carolina Bridgeport, Connecticut


Description

Summary:
It is the responsibility of a Credential Program Specialist I to support access, retention and completion of dynamic and diverse student populations through advisement and information distribution of National University’s Sanford College of Education programs and the California Commission on Teacher Credentialing (CCTC) requirements in order to obtain a California teaching credential.

Essential Functions:

  • Provide assistance to current and prospective students with pertinent information regarding obtaining all necessary documents of the credentialing process (examinations, etc.). Conduct Credential Orientations including Student Teaching Information meetings for both incoming and outgoing students and disseminate Admission/Exit Packets packet to all education students. Communicates and advises students on a regular basis by phone, appointments, email, walk-ins, receive and relay messages, handle requests for information and assistance.
  • Establish and maintain database and student files. Receives completed packets, reviews for accuracy, processes packets to create both hard copy and electronic files. Review, analyze and evaluate transcripts and other records for various types of verifications (i.e. U.S. Constitution, clinical practice, internship program eligibility, supplementary authorizations, and proctor exit exams).
  • Conduct exit interviews, ensuring all university and CCTC requirements have been met. Audit credential applications for accuracy and collect appropriate fees. Process exit paperwork and forward to credential processing department.
  • Collaborate with faculty and staff to resolve complex student problems.
  • Identify and determine eligibility for student teaching and fieldwork. Audit computer generated batch reports. Receive and organize student teacher documentation and complete necessary documentation to make placement. Create, build class numbers and enroll students into variety of fieldwork courses.
  • Organize, schedule and facilitate student teaching screening interviews and student teaching orientations between students and faculty members.
  • Organize student teacher documentation and other related materials (i.e. Disseminate mailings to students for interviews, informational meetings, Orientations, Supervisor mileage, Grade sheets, assignment of student teachers to university supervisors, honorarium for Master Teacher Payment) Order and maintain forms and documents necessary to support Student Teacher Supervisors (i.e. Handbooks, observations forms).
  • Assist Supervisor of Credentials and Field Services as needed.
  • Assist with center operations and interfacing with other departments and special projects assigned.
  • Must understand and follow five9 recording procedures and disclosures when operating in the call system.
Supervisory Responsibilities: NA

Requirements:
Education & Experience
  • Bachelor’s degree or equivalent years of work experience required.
  • 1-2 years of customer service is required.
  • 1-2 years of office experience is required.
  • Education work experience is preferred.
  • Customer service training a plus.
Technical / Functional Skills
  • Proven organizational skills.
  • Demonstrated writing skills.
  • Must be computer literate.
  • Proven organizational skills.
  • Must have effective communication and problem-solving skills.
  • Possess excellent time management skills.
  • Possess the ability to provide service in a courteous, prompt and efficient manner.
  • Possess the ability to work with and deal effectively with faculty, administrators, staff and students.
  • Possess the ability to develop and use empathetic listening skills, communicate with clarity and maintain an attitude that conveys respect, assistance, honesty and resourcefulness.
Competencies
  • Proven ability to work independently and in a team.
  • Must be flexible and receptive to change.
  • Must have the ability to work independently.
  • Dependability is required to ensure excellent student service.

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.