Assistant Registrar - Evaluation and Graduation Services

Academic Operations United States Scottsdale, Arizona San Diego, California San Francisco, CA Salt Lake City, UT Seattle, Washington Denver, Colorado Tuscon, Arizona Boise, Idaho


Position Summary:
With general guidance, lead and manage the day-to-day operations related to transfer articulation, student evaluation including domestic, international and military students as well as the graduation departments for National University (NU). Administer functions related to Military services including production of Service members Opportunity College (SOC) Agreements, Vocational Rehabilitation, Military courses and occupation articulations and serve as point of contact for external military agencies. Facilitate Articulations for the University, both domestic and foreign including the system affiliate pathways to and from NU. Represent the Office of the Registrar to parties involved in articulation, external and internal including California Inter-Segmental Articulation Council meetings. Interpret and administer academic policies and resolves student concern, feedback and issues. Oversee the development and implementation of applications designed to improve workflow and access to online transfer information. Ensure student information systems data integrity by reviewing articulation and evaluation statistics.

Essential Functions:

  • Provides day-to-day leadership to staff including but not limited to recruiting, selecting, orienting, mentoring, disciplining, training employees, performance feedback, assignments as well as developing personal growth opportunities.
  • Manages graduation processes and systems including developing, documenting and implementing policies, procedures, standards and checklists to ensure the integrity, security and confidentiality of records. Administers certification of eligibility for graduation.
  • Analyzes daily operation trends in order to establish department goals, priorities, organizing workflow and ensures short-and-long-term goals are met, including making recommendations to senior management to improve student services.
  • Collaborates with management in the preparation of University catalog, directs the planning and implementation of articulations for both domestic and international partners including NU System affiliates.
  • Establishes and sustains communication with academic and support services offices. Proposes, facilitates and implements new applications for improving customer service and procedures to improve operational success.
  • Expedites resolutions to students, advisors, faculty and staff with concerns, issues or complaints. Collaborates with Department leadership to organize and accelerate resolution of topic. Serves as a resource for students, faculty, staff regarding academic policies and procedures.
  • Interprets and applies personnel policies and procedures for the articulation, evaluation, graduation units, military student service and academic advising units of the Registrar’s Office
  • Evaluates daily reports of articulation, evaluation, graduation, military student service and academic advising units as well as distribution and prioritization of workload. Manages and facilitates the foreign credential analysis for international and domestic students by team.
  • Collaborates with management on the Cal Grant Grade Point Average (GPA) submission for the University including online submission form and assuring students information accuracy.
  • Develops, manages and provides management with statistical reports on processes and identify trends to contribute to service improvement of applicants, students, faculty, staff and University Administration.
  • Sustains thorough knowledge and understanding of the Family Educational Rights and Privacy Act (FERPA) including explaining provisions of legislation to individuals, as appropriate.
  • Other duties as assigned.
Supervisory Responsibilities: Hire, train and develop up to 10 staff team members

Education & Experience:
  • Bachelor’s degree in Business Administration, Management, Social Science or related field, required; Master’s degree, preferred; and, two (2) to three (3) years’ experience in records evaluation within a higher education setting; to include:
    • Two (2) years’ experience in building and managing a comparably size team; or, equivalent education and experience.
Competencies/Technical/Functional Skills:
  • Acts as a role model. Anticipates and plans for change. Communicates vision to the team. Ability to lead, direct and/or influence others to obtain results using a wide degree of creativity and latitude. Working knowledge in building teams.
  • Ability to participate as an active team member of the Business Unit, Department and University to work toward a common goal.
  • Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
  • Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
  • Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs and processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
  • Solid working knowledge with academic documents and institutional transfer policies, required. Excellent attention with details, follow-up and follow-through.
  • Ability to conduct work in accordance with the highest ethical standards and adhere to all State, Federal, University and accreditation rules and regulations.
  • Advanced use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook and Enterprise Resources Planning (ERP) software applications used in student evaluation records like imaging processes, Optical Character Recognition and Electronic Document Management software such as OnBase.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
  • Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
Travel: No travel required

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.