Quality Assurance Specialist

AdministrativeHybrid Remote, United States


Position Summary:

This position is responsible for monitoring controls which impact the administration of Title IV Federal Student Financial Assistance programs and ensuring compliance. Controls include, but are not limited to: Reviewing individual student financial aid records; records processed through the Common Origination and Disbursement system; Return to Title IV Funds calculations; enrollment status reporting to the Clearing House; resolution of ISIR C Codes; award calculations; timeliness of resolving credit balances on the student  ledger; Pell Grant and Federal Direct Loan reconciliations between the  Common Origination and Disbursement system and Great Plains; the student exit interview process; student financial aid eligibility.  This position is responsible for interpreting regulations and writing compliance memos, providing subject matter expertise on the issues related to Title IV regulation and University processes, training team members and maintaining training materials. This position is also responsible for assistance with documentation and implementation of new processes. The Quality Assurance Specialist is responsible for assisting with reconciliations and managing the various audits for which the student and financial services team participates.

Essential Functions:

  • Monitors internal controls as it pertains to the administration of Title IV Federal Student Assistance.
  • Performs reviews of processes and procedures to ensure compliance with federal, state, and organizational policies and regulations.
  • Interprets regulations and writes compliance memos.
  • Reconciles G5 and Title IV funds posted to student accounts.
  • Collaborates and facilitates the coordination, preparation, and organization of data and records for annual compliance audits and interim audits as needed.
  • Identifies team member training needs, creates and maintains training materials including the policy and procedures manuals (PPM) and desktop guides, and provides training to other SFO team members.
  • Assists with the on boarding for new team members within the student and financial operations team.
  • Keeps abreast of regulatory changes and best practices.
  • Maintains high standards of confidentiality of data and records.
  • Develops and implements short and long-term strategies to improve student information systems and platforms.
  • Process SAP appeals – collaborates with AFAs and SAP committee.
  • Collaborates with leaders across the university to understand student records issues and impact.
  • Provides support when any team has a staff outage.
  • Reasonable and consistence attendance to fulfill requirements of the position.
  • Other duties as assigned. 

Supervisory Responsibilities: N/A


Education & Experience:

  • Bachelor's degree in relevant field preferred
  • Three to five years of financial aid, advising, training, auditing, career services, military benefits or accounting experience required
  • Knowledge of internal policies and procedures required
  • Current knowledge of financial aid programs and regulations required
  • Regulatory analysis and interpretation experience preferred
  • Experience with data processing and automated records maintenance systems preferred
  • Experience in higher education required
  • Experience working in a technology-driven enterprise preferred
  • All skills, abilities and education will be considered for minimum qualifications 

Competencies/Technical/Functional Skills:

  • Knowledge of available private, state, and federal financial aid programs.
  • Knowledge of academic and business workings of a higher education institution.
  • Knowledge of University policies and procedures.
  • Knowledge of EDExpress or PeopleSoft software.
  • Exceptional oral and written communication.
  • Skill in operating equipment, such as personal computer, fax, copier, phone system.
  • Skill in utilizing technology, including ability to navigate web sites, perform word processing, create spreadsheets, send e-mail and electronic messages.
  • Ability to manage projects as needed
  • Ability to use and facilitate online communications using email and /or other technology-based communication media.
  • Ability to problem-solve.
  • Ability to maintain confidentiality.
  • Ability to provide financial aid services to students in an on-line environment.
  • Ability to prepare letters, reports, and business correspondence.
  • Excellent customer service skills.
  • Organized with good time management skills.
  • Highly organized and detail oriented.
  • Proficient with Microsoft Word and other applications in the Microsoft Office suite. 

Physical Demands/Environment:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures and viewing a computer terminal. The work is performed in an office environment. 

Travel: No Travel Required

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.