Associate Director, Enrollment

Enrollment United States


Position Summary: This position is responsible for directing the daily operations of the University’s Enrollment Team. The Associate Director of Enrollment (ADOE) directly leads a team of Enrollment Specialists and other supporting team members to help prospective students to become enrolled and begin their first courses at Northcentral University.

Essential Functions:
• Directs the daily operations of the Enrollment team
• Provides coaching on live and recorded calls
• Develops and conducts training programs to improve Enrollment Specialists’ skills.
• Serves as a mentor and guide to each of his or her team members
• Develops and implements short- and long-term strategies to enroll prospective students
• Ensures that team enrollment conversion targets are achieved, relating to the University’s enrollment conversion targets
• Provides leadership to the process of effectively working and managing lead, Applicant, and Candidate flow
• Prepares and maintains conversion rates and related reports
• Administers payroll and timecard reporting for team members
• Oversees the entire Admissions and Enrollment floor in the absence of the Director of Enrollment
• Manages the final stages of application and enrollment on behalf of prospective students
• Manages transcript collection, transport, and evaluation processes
• Ensures acceptance letters and degree plans are sent to applicants in a timely manner
• Communicates effectively and continuously with applicants to keep them involved in the final stages of the enrollment process
• Ensures performance and service standards are met by Enrollment team
• Answers applicant’s questions and addresses concerns and issues to prepare them to be successful within the University learning environment
• Troubleshoots and resolves prospective student service issues arising during the enrollment process
• Ensures first course requests are processed in a timely manner
• Facilitates timely communication with new students to ensure successful enrollment handoff to the Academic Advisor
• Attends Enrollment Leadership Team meetings
• Upholds the University standard of conduct and all other policies and procedures
• Identifies opportunities and recommends changes to improve the University
• Participates in training and continuous education to improve skill set
• Other duties as assigned
• Reasonable and consistent attendance to fulfill requirements of the position

Supervisory Responsibilities: This position has supervisory responsibility for Enrollment Specialists and the Enrollment Processor.

Education & Experience:
• Bachelor's degree required
• Five (5) years Enrollment, Admissions, or Sales/Operations experience
• Three (3) years leadership experience preferred
• Experience in higher education preferred
• Experience working in a technology-driven enterprise preferred
• All skills, abilities and qualifications will be considered for minimum requirements
• Exceptions may be made on a case by case basis

Competencies/Technical/Functional Skills:
• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
• Knowledge of academic and business workings of a higher education institution.
• Knowledge of financial aid processes.
• Knowledge of leadership principles and practices.
• Skill in verbal and written communication.
• Skill in operating equipment, such as personal computer, fax, copier, phone system.
• Ability to use and facilitate online communications.
• Ability to problem-solve.
• Ability to understand and interpret the needs of prospective Learners.
• Ability to compute and comprehend rates, ratios and percentages.
• Ability to effectively present information and respond to questions from prospective Learners, University associates, licensing and accrediting agencies and the general public.
• Ability to collaborate effectively with others.
• Ability to build and motivate a team.
• Demonstrated ability with enrollment information systems and web-based recruitment.
• Strong analytical and critical thinking skills.
• Excellent customer service and communication skills
• Proficient with Microsoft Word and other applications in the Microsoft Office suite

Working Conditions:

This position operates in a remote, home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

  • Good working environment with the absence of disagreeable conditions.
  • The noise level in the work environment is usually moderate.
  • Regular and reliable attendance is required.
Travel: Limited travel; may be asked to travel to University sponsored meetings or events.

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.