Student Business Services Military Specialist

AdministrativeHybrid Remote, United States


Essential Functions:

  • Process student Tuition Assistance (TA) vouchers upon receipt
  • Utilize TA military invoicing portals including but not limited to: ArmyIgnited (Army), AI Portal (Air Force), and PIEE (Navy, Marines, & Coast Guard)
  • Responsible for the financial health of all Vocational Rehabilitation and Employment (VR&E) student benefits
  • Ensure accuracy of student VR&E documentation
  • Coordinate with applicable university departments such as Academic and Finance Advising, Military Benefits, School Certifying Officials, and Student Business Services Specialists
  • Coordinate and communicate with military agencies as appropriate
  • Utilize the Tungsten Network invoicing system, monitoring receipt of funds, and monitoring potential overpayments through completion of debt letters received from VR&E.
  • Maintain internal consult queue and meet service level agreement expectations
  • Staying abreast of the changing regulatory environment that may impact the university’s policies and procedures for receiving and processing military benefits
  • Assist in the development and revision of team policies and procedures as necessary
  • Reconcile incoming payments and prepare deposit for accounting
  • Attend the necessary military meetings, workshops, and webinars, that impact student military benefits compliance and best practice
  • Maintain the highest level of professionalism while working with and speaking to military agency representatives to resolve benefit issues
  • Monitor student academic progress for purposes of military benefits qualifications and notify military agency of schedule changes that impact student eligibility
  • Process VA Debt Letters as received by the university and ensure return of VA funding and adjustment of ledger as appropriate
  • Other duties as assigned   

Supervisory Responsibilities: None


Education & Experience:

  • Bachelor’s degree preferred
  • Minimum two (2) years related experience preferred
  • Experience in higher education preferred
  • Experience working in a technology-driven enterprise preferred
  • All skills, abilities, and education will be considered for minimum qualifications


The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.