Student Business Services Advisor

Student and Finance Advising United States Scottsdale, Arizona San Diego, California Los Angeles, CA Salt Lake City, UT Tuscon, Arizona Riverside, California Boise, Idaho


Position at National Education Partners

Position Summary:

With direct supervision, review student tuition accounts and pertinent information on Enterprise Resources Planning (ERP) software application.  Collect and maintain student accounts receivables at acceptable levels of outstanding tuition balances which are 120 days delinquent or greater. Assist and advise on financial aid matters. Ensure compliance with Title IV Federal regulations, due diligence, Fair Debt Collection & Practices Act (FDCPA), Family Educational Rights & Privacy Act (FERPA) and University policies and procedures.

Essential Functions:

  • Evaluates student accounts which are 120 days delinquent or greater to determine discrepancies or unresolved issues. Resolves financial inconsistencies including updating status codes as required to ensure appropriate follow-up.
  • Negotiates reasonable payment arrangements with student accounts referred to the central office to recover balance in full within acceptable time frames. Follows-up on payment arrangements and pending account requirements.
  • Processes payments received in the central office including obtaining credit card authorization. Communicates pending accounts requiring documentation such as missing paperwork, payments, matriculation, contracts, etc. to students and/or other departments.
  • Ensures the collection and recovery process using phone, email and collection letters while maintaining quality control and due diligence.
  • Contributes to and maintains Student Business Services policies and procedures for maximum revenue recovery, student retention and resourcefulness time.
  • Coordinates with students and Financial Aid Processing Center (FAPC) to ensure financial aid details are updated and completed to guarantee financial aid award.
  • Complies with Department of Education Federal Title IV regulations by reviewing promissory notes, tuition account and financial aid voucher and disbursement screens and Notice of Award for accuracy.

Essential Functions:

  • Determine student needs for institutional loans (NU-Help & NUTC) and provide counseling for completing loan documents accurately. Acts as a resource and support center to University wide Student Finance offices.
  • Collaborates with members of each region to ensure proper implementation and enforcement of University policies and procedures for Student Business Services.
  • Supports students and facilitates the submission of Finance Committee (FINCOM) petitions for those disputing a financial matter, including communicating case status to student(s) and/or other University departments. Investigates and evaluates inconsistencies; interact with appropriate departments for resolutions to special case issues such as Finance Committee, CAS, Grade Appeals, and Attendance.
  • Processes skip trace returned and bad address monthly billing statements as well as contact the appropriate department for possible information as necessary. Reviews, distributes, mails and follows-up on outgoing collection letters and incoming correspondence within standard operating procedures.
  • Acts as a liaison between students and third-party collection agencies to resolve bad debt accounts. Assists students with a bad debt history who wish to return to the University.
  • Other duties as assigned.    


Education & Experience:

  • Associate’s degree in Business Administration, Accounting or related field, preferred; and, one (1) to two (2) years’ experience in an accounting role conducting collections within a higher education setting; or, equivalent combination of education and experience.

Competencies/Technical/Functional Skills:

  • Ability to participate as an active team member of the Business Unit, Department and University to work toward a common goal.
  • Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
  • Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge program and processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
  • Working knowledge of Title IV Federal Student Aid programs with the ability to handle confidential information with tact and discretion. General legal knowledge including collections, Fair Debt Collection Practices Act (FDCPA) and Family Educational Rights & Privacy Act (FERPA).
  • Strong critical thinking and organizational skills with the ability to track details and follow-up and follow-through with project assignments in addition to negotiate payment arrangements and achieve maximum recovery.
  • Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook and software applications used in collections as well as ERP software such as PeopleSoft, Customer Relationship Management (CRM) System.

Competencies/Technical/Functional Skills (continued):

  • Must be detailed oriented, willing to take initiative, team focused and posses a voice quality appropriate for telephone communication.  Manage difficult customer service situations that may involve emotional heighten customers.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community. Ability to handle public relations and client relationships with successful presentation skills.
  • Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.

Working Conditions:

This position operates in a remote, home office environment. This role routinely uses standard office equipment such as computers, printers, and phones.

  • Good working environment with the absence of disagreeable conditions.
  • The noise level in the work environment is usually moderate.
  • Regular and reliable attendance is required.

National University will not sponsor applicants for work visas.

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.