Media & Communications, Senior Coordinator

Marketing Portland, Oregon Anywhere, United States Washington, District of Columbia


Location Portland, OR, Washington, DC, US remote

Valid unrestricted work authorization in the country in which you will be based (United States) is required at the time of application for this position.

Position Status Full-time, Exempt, Regular
Salary The salary range for this position is $46,000 - $49,000 USD commensurate on experience

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program

The global communications team is a small but dynamic group of communications professionals dedicated to getting the word out about Mercy Corps’ outstanding work to help people around the world survive through crises, build better lives and transform their communities for good. The team strives to raise Mercy Corps’ public profile by working with top tier international media and supports the agency’s fundraising and advocacy efforts to advance our mission.

The mission of the Marketing and Communications department is to advance the organization’s strategic goals and support our worldwide team by raising funds, profile and influence. Our job is to tell the Mercy Corps story to the organization’s most important audiences in a clear and compelling way. We boldly share Mercy Corps’ global impact with our audiences, with a focus on building trust, engagement and long-term relationships among our global team members and with our supporters. We inspire financial support and partnership through transparency, inclusivity, creativity and best-in-class storytelling. The team encompasses several dozen dynamic professionals who possess a wide range of expertise. We are marketers, fundraisers, web designers, storytellers, media professionals, creative visionaries, brand champions, and social media experts. Most of all, we are passionate about Mercy Corps’ mission and believe a better world is possible.

The Position

As an integral member of the global communications team, the media and communications associate will support day-to-day operations of the team, including implementing regular media monitoring and reporting, managing analytics and key platforms the team relies on, maintaining media subscriptions and media lists, and providing other communications support. 

Essential Job Responsibilities 

  • Research and compile daily, weekly, quarterly and annual media monitoring reports.
  • Manage Muck Rack, the team’s software tool, which includes tracking all Mercy Corps media hits on a daily basis as well as maintaining all of our media subscriptions.
  • Research, create and maintain targeted media lists and research new potential media segments for outreach, aligned with the team’s strategic priorities.
  • Conduct media coverage analyses on various topics/themes.
  • Survey, track and report on trends in mainstream and social media, to inform media outreach strategies.
  • Research and support editorial calendar planning.
  • Draft communications materials including press releases, reporter backgrounders, media briefing prep docs, and talking points.
  • Field incoming media inquiries.
  • Manage the online press room.
  • Stay current on best practices in media and communications strategies and innovations across industries.
  • Identify opportunities for Mercy Corps to increase its profile and funds through the application of social impact awards.
  • Maintain and update team templates and processes.
  • Administrative responsibilities including organizing team calls and on-call rotation, collecting team updates and circulating notes.
  • Other general support for Mercy Corps media relations and communications team, including supporting new team member onboarding.

Supervisory Responsibility



Reports Directly To: Communications and Media Manager
Works Directly With: Other members of the communications team, including Senior Director of Communications and Director of Communications, communications managers, Mercy Corps Europe press officers; marketing, development and development operations teams; Chief Marketing and Communications Officer; office of the Chief Executive; corporate and foundation team; policy and advocacy team; other departments including Program Operations, Humanitarian Leadership and Response and Technical Support Unit.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

  • BA/S required, preferably in journalism, communications, marketing, public relations or international relations.
  • Interest in media relations and communications.
  • 3+ years of experience in relevant areas.
  • Spoken and written fluency in English.
  • French and/or Spanish language skills are a plus
  • Excellent organization and communication skills, both written and verbal.
  • Superb attention to detail and ability to multitask as well as manage multiple projects on different timelines.
  • Able to cope with changing priorities, often at short notice, and work well under pressure.
  • Proactive and solutions-based attitude.
  • High levels of motivation, professionalism and resilience.

Success Factors

The successful media and communications associate will have the ability to meet tight deadlines and thrive under pressure; and will also be able to multitask while keeping an eye on long-term objectives. They will be able to organize and prioritize urgent tasks while following procedures, and meeting deadlines.
This person will have a high degree of initiative and a proven ability to learn quickly, work independently and be accountable for results.  Finally, this person will have a deep interest in Mercy Corps programs and a commitment to the goals of the organization with an awareness of and sensitivity to multicultural international development work.

Living Conditions / Environmental Conditions

The position is based in Portland, Ore., Washington, DC, or a remote US location and will require minimal travel.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a country program or on a visit/TDY to a program site. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment.  Team members that travel are expected to comply with host-country requirements, including vaccinations.  Failure to comply may impact your employment.  Proof of vaccination or exemption must be provided.