Mentoring Community Engagement Manager (Bilingual)

Programs Portland, Oregon Washington, District of Columbia Anywhere, United States


Description

   Location: Portland, OR, or US Based Remote (US Available during PST work hours) 

     Position Status Full Time, Regular

     Salary: US: Starting salary for this role will be $76,000 - $84,000 yearly to commensurate on exexperience.


About Mercy Corps 

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

The Program / Department / Team

MicroMentor is an initiative of Mercy Corps’ Innovations Team. At MicroMentor, our mission is to leverage the power of mentoring to help small businesses thrive. We do so by offering entrepreneurs direct access to a pool of committed professional volunteer mentors via an easy-to-use online community. MicroMentor has an expanding community making 10,000 mentoring connections every year. Entrepreneurs matched with a mentor have shown significant results in terms of improved job creation, business survival, and revenue growth.

Our team is diverse, driven, hardworking, and highly committed to the mission of helping small businesses thrive through mentoring and to Mercy Corps’ mission to support our worldwide team that’s improving the lives of 19 million people in 40+ countries.

The Position

MicroMentor has partnered with Verizon, a national telecommunications company to provide “one-on-one specialized mentoring services” for thousands of small businesses participating in a small business support program.  A key role in the program is a  Mentoring-Community Engagement Manager (Spanish and English), who will drive a mentor's sense of community by creating and providing the right tools, activities, and incentives to engage with MicroMentor. They also connect with entrepreneurs and support them in finding the right mentor for their needs. We are looking for a seasoned community engagement expert with strong entrepreneurial and mentorship background, and a strong advocate for diversity, equity, and inclusion. 

      Essential Job Responsibilities 

     Mentor and Entrepreneur Community Engagement (English and Hispanic                         Communities)

  • Orchestrate, and implement mentor and entrepreneur engagement strategy to ensure a valuable user experience at MicroMentor/Verizon
  • Engage directly with entrepreneurs and mentors in the platform,  and support users to connect to the right mentor or entrepreneur for them
  • Design the Mentor and Entrepreneur training for the global community to prepare users to have the most successful mentoring experience at MicroMentor
  • Conduct onboarding meetings and info-sessions with mentors and entrepreneurs to provide a warm welcome, and assess any concerns or questions
  • Drive specific Mentors’ Task Forces integrated by engaged mentors willing to contribute to improving MicroMentor, and ensure outcomes are achieved and mentors participating have a meaningful experience.
  • Coordinate with the Verizon SBDR account manager at MicroMentor and Impact and Insights Team to ensure there is a continuous feedback loop for findings and insights to drive adaptive management of the program and technology, and so that users can feel the impact of their feedback. 
  • Gather lessons learned from their experience as mentor advisors, and systemize these learnings to share them with relevant stakeholders at the MicroMentor team.
  • Build and leverage systems to intelligently understand and address users' behaviors. They will be responsible for gathering insights, developing ideas, and building new and innovative mentor and entrepreneur engagement strategies to offer the greatest experience to our users.  
  • Conduct personal virtual meetings with mentors as needed to address any concerns they have, gather feedback, and provide them with dedicated support.
  • Ensure the MicroMentor community is treated with the highest level of professionalism and follows MicroMentor principles and commitment to diversity, equity, and inclusion
  • Represent MicroMentor's brand and values with the mentor and entrepreneur community

MENTOR RECRUITMENT

  • Provide relevant feedback to the marketing team to ensure the recruiting of the right mentors
  • Design the strategy to activate the entrepreneur community to ensure Mentor referrals to other mentors, and entrepreneurs are invited to become mentors as well.

PARTNERSHIPS

  • Participate and represent MicroMentor in meetings with Verizon to present community insights with high professionalism. These presentations include preparing materials.

PEOPLE MANAGEMENT

  • Following our mentoring culture, act as a mentor for their team.
  • Act in accordance with MicroMentor’s Ethos and support team member growth across the petals of MicroMentor’s Ethos
  • Planning and setting goals with its team contributes to MicroMentor's strategic objectives
  • Supporting Digital Community Success Coordinator to achieve their goals
  • Conducting performance evaluations
  • Supporting their team with training and development career opportunities

Supervisory Responsibility

The Mentoring Community Engagement Manager will supervise a member of the Micromentor team.

Accountability 

Reports Directly To: Director of Operations - MicroMentor

Works Directly With: Product Manager, Technical Program Manager, MicroMentor marketing team, MicroMentor customer service team, MicroMentor I&I, MicroMentor end users, MicroMentor clients

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, and other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

  • 5+ years of experience in creating/engaging communities
  • MBA or BA in business administration or 4+ years related work experience.
  • Relevant experience as a Business Mentor in MicroMentor or other mentoring initiatives
  • Bilingual English/Spanish
  • Entrepreneurship spirit - Driven, self-motivated, enthusiastic, and with a “can-do” attitude
  • Excellent communication and interpersonal skills, ability to build trusting relationships with peers and subordinates, and demonstrate emotional intelligence and empathy.
  • Intercultural competencies, value of diversity, ability to manage the dynamics of difference, acquire and institutionalize cultural knowledge, adapt to diversity and cultural contexts, and be a thoughtful leader in a diverse globally sprawling organization.
  • Flexible approach and an ability to operate effectively with uncertainty and change
  • Innovative, entrepreneur, and mentor success obsessed
  • Passion to drive impact at scale

Success Factors

They will be passionate about community engagement, with an innovative mindset willing to continuously experiment with new approaches. They must have the ability to think critically and make good decisions that contribute to the community's success. They must have a proven ability to learn quickly and adapt to new situations. Awareness of and sensitivity to multicultural and diverse audiences is required.

Living Conditions / Environmental Conditions

This role may include travel for team meetings and occasionally to country offices across the agency, travel estimated up to 5% of the time. Travel may be to insecure and/or austere locations. 

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in ­country venues. 

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. Any offers of employment or continued employment are dependent on the successful completion of the screens which include, but are not limited to our Background Check and Interagency Misconduct Disclosure Scheme processes,

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment.  Team members that travel are expected to comply with host-country requirements, including vaccinations.  Failure to comply may impact your employment.  Proof of vaccination or exemption must be provided.