Clinical Solution Adoption Analyst
Medidata: a great place to work; a great place to stay
Medidata is leading the digital transformation of life sciences with the world's most-used platform for clinical development, commercial and real-world data. Powered by artificial intelligence and delivered by #1 ranked industry experts, the Intelligent Platform for Life Sciences helps pharmaceutical, biotech, medical device companies and academic researchers accelerate value, minimize risk and optimize outcomes. Medidata serves more than 1,000 customers and partners worldwide and empowers more than 100,000 certified users every day to create hope for millions of patients. Discover the future of life sciences: www.mdsol.com
We know that diverse teams win and are fully committed to selecting leaders and employees that represent the markets in which we operate. We are still led by our Co-founders, Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia with over 2000 employees.
Analyze customer documents, data, industry and benchmark trends to provide customer-facing insight by working with customers to understand business needs, translating those needs into analytics, measures and reporting requirements, and analyzing results. This position works closely with all units of Sales, Product R&D, and Marketing.
Review customer documents (protocols, synopses, RFPs, pricing requests, etc) to identify solutions that are appropriate for the study, applying knowledge of current and future product capabilities, customer experience, partner capabilities in addition to study requirements and milestone dates.
With provided analysis framework from management investigate and analyze key business opportunities and issues by conducting analysis, identifying key insights, proposing recommended business actions, and communicating recommended actions directly to the customer.
Evaluate and manage multi-sourced analytics and usage data to provide customers with actionable information when recommending solutions to address business problems
Research and document new terms and clinical study procedures Focus on understanding root causes, delivering quality of insight
Communicate analytical findings through clear and effective communication
Provide detailed information to enable capture of customer success stories
Develop and maintain relationships with key customer stakeholders
Able to work directly with Sales, Product R&D, Marketing, to communicate value solutions, author product enhancement requests, provide and receive customer intelligence Works directly with product teams to understand product lifecycle and application of solutions to clinical studies
Works directly with pricing team to identify patterns within studies than influence pricing structures, provide industry background for protocol designs, etc.
Demonstrated knowledge of clinical trial design and development
Demonstrated experience with KPIs, business metrics and scorecards, writing reports
Ability to identify services opportunities through gathering of relevant technical and business objective information to document, scope, and price accordingly
Demonstrated self-sufficiency and self-monitoring capabilities to meet critical customer project deadlines
Must be analytical and team-oriented, enthusiastic, and familiar with stress management
Passion for customer satisfaction and able to manage customer needs and expectations
Excellent written communication skills; able to communicate technical information to a non-technical audience
Your Education & Experience:
Bachelor’s degree (BS, BA) in Life Sciences or another related discipline; OR equivalent professional technical experience and two years related experience; OR Master’s degree in Business Administration and related experience
Requires a minimum of 5 years’ experience with services or operational support in life sciences industry.
Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.
Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities