Senior Cloud Engineer (AWS, Unix/Linux) (Open to Remote)

Technology and R&D Iselin, New Jersey New York, New York Remote, United States

Position at Medidata Solutions

Medidata: Conquering Diseases Together

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at

Your Mission:

The Senior Cloud Engineer is responsible for the design, implementation, operation, deployment, maintenance and troubleshooting of our cloud based infrastructure services and systems - with a strong focus on automation. The Senior Cloud Engineer will deploy, monitor, and troubleshoot infrastructure components in Medidata’s production, cloud based hosting environment and develop/maintain services for infrastructure management. A Senior Cloud Engineer is expected to provide technical expertise and will be a key player in driving change in how product is provisioned, maintained and monitored to be resilient and stable, enabling Medidata to meet its SLAs with customers.  The Senior Cloud Engineer is responsible for maintenance and troubleshooting of live production systems in the event of outage, performance, or functionality issue. The Senior Cloud Engineer will have hands-on skills in hybrid clouds. This position promotes sharing information with others in changing skillsets and thought processes.

Your Competencies:

  • Contributing technical efforts to design and deploy approved infrastructure services to the cloud – for Production based services and Disaster Recovery
  • Identify and assist in improving Infrastructure tools/services with automation and process enhancements
  • Providing feedback and insight on designing and scaling of SaaS and cloud-based environments and tools
  • Ensure a consistent, quality operating level across the hosting environment – full monitoring/logging, scalable, highly available, deployable
  • Troubleshoot and maintain critical production and testing environments. Diagnose and address performance and tuning issues whenever and wherever they occur. Identify recurring issues and collaborate with Release and Operations team(s) on resolution plan
  • Work with Release Engineering team to understand software and business requirements, prioritize issues and set clear expectations on deliverables and resolution
  • Create and maintain documentation such as Standard Operating Procedures, architecture diagrams, high level platform scalability work flow diagrams, process and procedural documents for implementation and support teams to support configuration management for all environments
  • Provide hosting guidance on new components according to specifications from the Product Management team
  • Create knowledge base articles that can be used by the organization in response to routine or complex incidents 
  • Able to participate in multiple cross platform projects and cross functional teams to ensure the projects are successful 
  • Participate in 24x7 on-call rotation

Your Education & Experience:

  • 2+ years of Infrastructure design, development, implementation, and support experience
  • Experience with AWS cloud services (S3, EC2, EBS, ELB, RDS, VPC, DynamoDB, Redshift, SQS, SWF, EMR, Data Pipelines, Auto Scaling, CloudWatch and IAM) or comparable Cloud providers
  • Proven experience working with Unix/Linux systems
  • Experience scripting using Bash
  • Experience with Infrastructure configuration management – Chef, Ansible, Puppet, Salt
  • Experience providing production operations support on client facing systems and products in a hosting/vendor environment
  • Proven ability to streamline and automate technical processes using various disciplines    
  • Knowledge of standard internet protocols including: DNS, HTTP/S, SSH, TLS, LDAP
  • Strong interpersonal and communication skills, both written and verbal
  • Knowledge of Microsoft Windows server systems, IIS, Active Directory
  • Ability to provide strategic vision for selection, implementation and support of technology solutions
  • Able to thrive in an agile, fast paced, high energy and fun work environment
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Ability to understand operational requirements and translate to technical solutions
  • Strong analytical and problem-solving abilities
  • Knowledge of Agile methodology
  • Ability to lead projects/initiatives
  • Working experience with Virtualization (Xen Server and VMWare)
  • Real-world experience administering MySQL and/or any NoSQL technology
  • Bachelor's degree required; or equivalent years of experience

Bonus Points

  • Experience with various web based application and web servers (Tomcat, Web Logic, Nginx, Phusion Passenger)
  • 1+ year scripting using Python, Ruby, or comparable programming languages
  • Experience with networking and web services (DNS, TCP/IP, Load Balancing, RESTful services…)
  • Hands-on experience with any PaaS technology  
  • Software development experience using any dynamic language
  • Experience with high traffic large-scale applications and associated technologies
  • Knowledge of Microsoft SQL
  • Experience with cloud based or other monitoring solutions (New Relic, Pingdom, Solarwinds, Nagios)
  • Experience with cloud based backup solutions (AWS based or third party)

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform. 

Medidata Solutions have powered over 17,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.