Imaging Technical Advisor

Client Services Iselin, New Jersey New York, New York

Position at Medidata Solutions

Medidata: Conquering Diseases Together

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at

Your Mission: 

The Professional Services Technical Advisor is a technical expert focusing on advising and mentoring our Partners during and after  implementation of Medidata Clinical Cloud Products on our Unified Platform.  Using your technical experience in building/configuring applications within the Clinical Operations and/or Clinical Data Management environment you will be a key member of the Medidata Professional Services team driving the successful implementation and adoption of one or more Medidata Clinical Cloud Products within our Partners. 

Key activities performed by the Professional Services Technical Advisor for  the Professional Services Partners team will include:

  • Provide strategic input, knowledge and best practices to support Partners in the configuration, implementation and adoption of Medidata Clinical Cloud Products

  • Advise and mentor Partners during implementation which may include workshop delivery 

  • Establish “Trusted Advisor” Partner relationship through effective technical consultation 

  • Guide Partners on the technical configuration implications of Medidata Clinical Cloud Products

  • Provide technical expertise during and after Partner Accreditation and Enablement activities 

  • Deliver new release technical overviews, knowledge transfer and risk assessments to support implementation of new releases (where applicable)

  • Develop and maintain relationships with Partner Technical Experts

  • Attend Partner Key Technical Meetings in support of Medidata Clinical Cloud Products

  • Where appropriate develop partner specific technical materials to support the partners use of Medidata Clinical Cloud products

The Professional Services Technical Advisor will be responsible in maintaining a high-level of expertise for their assigned Medidata Clinical Cloud Products. They are expected to invest approximately 15% of their time in the following key internal Medidata activities:

  • Maintain individual Product  and Industry expertise by attending regular Product Training and external industry training, e.g. conferences. 

  • Represent the Professional Services Partner’s team in Product Adoption and Optimization (PAO) and Implementation Consulting Excellence (ICE) workstreams and initiatives; sharing knowledge back to the full Partner Professional Services team

  • Along with other Technical Advisors provide technical expertise to the maintenance and development of the accreditation program for the relevant Medidata Clinical Cloud Products ensuring it is kept up to date and relevant with new release information

  • Support technical training of wider Partner Professional Services team to enhance Product and Industry knowledge across team

  • Represent Partner’s defect and enhancements within Medidata and help to have them prioritized with input from Operational Advisors.

  • Provide technical input to the Medidata’s implementation process, best practices and collateral roadmaps ensuring that Professional Services Partners team  are represented

  • Attend Partner specific Product Forums related to Medidata Clinical Cloud Products where technical input is required

  • Ensure SOPs and other process documents are up to date with any specific activities related to CRO Partners

  • Work with Medidata Academy on the development of training plans and collateral for Partners

The Professional Services Technical Advisor will collaborate with the following teams:

  • Technology team 

  • Product Adoption and Optimization (PAO) Team

  • Implementation Consulting Excellence (ICE) workstreams

  • Mediata Academy 

  • Professional Services team supporting the individual Partners

  • Other Professional Services Teams 

  • Operational Excellence 

  • Sales

  • Customer Success

Your Competencies: 

The successful candidate will have:

  • Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills

  • Demonstrated practical knowledge of Clinical trial software technology

  • Excellent interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills

  • Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals

  • Ability to overcome obstacles, troubleshoot and reach resolutions 

  • Willingness for up to 30% national/international travel time

In addition, the candidate will:

  • Be self-motivated

  • Demonstrate that they can work independently

  • Seen to take the initiative and demonstrate responsibility and accountability

  • Collaborate well with other functions/departments

Your Education & Experience:

  • 8+ years experience from Clinical Operations and/or Clinical Data Management roles in Sponsor or CRO organizations

  • Technical configuration/Clinical Programming experience in at least one area of Clinical Trial software (e.g. RTSM, CTMS, ePRO/eCOA)

  • Degree required or equivalent experience

  • Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)

  • Leading change & strategic thinking

  • Creating/leading strategic initiatives

  • Leading teams - both internal and customer - during the implementation of a 'change management (or other)' initiatives

  • Consulting/advising customers

  • Senior/Exec level engagement with customers - and internal stakeholders

  • Involvement in the selling process - and making presentations to customers 

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.

Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.