Bi-Lingual (Spanish) Customer Service Hotline - Part-Time (Orlando, FL)

Customer Service Orlando, Florida


ITCON Services is seeking to hire a part-time Bilingual (English and Spanish) customer service-oriented Contact Center Representative to provide customer/public support. The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume. At ITCON, we offer competitive compensation, work-life balance, and the opportunity to work alongside an amazing and growing team.

This opening is for a part-time position located in the ITCON Services office near the UCF Research Center in Orlando, Florida. Applicant must be a permanent resident or citizen of the United States and eligible for a Public Trust clearance.


  • Managing a large number of incoming calls
  • Identifying and resolving customer issues accurately and efficiently
  • Providing high quality response to customer inquiries and needs
  • Building sustainable relationships with customers through professional communication
  • Providing accurate, timely, and complete information by using the right methods and tools
  • Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
  • Keeping detailed records of customer interactions, processing customer accounts, and filing documents
  • Following communication procedures, guidelines and policies


  • 1-year or more customer support experience or experience as a client service representative 
  • English speaking proficiency (Spanish fluent)
  • Strong communications skills, including phone communications and active listening
  • Familiarity with CRM systems and practices 
  • Strong research and problem-solving skills
  • Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
  • Demonstrated ability to handle sensitive and confidential situations
  • Ability to handle crisis situations and deal with difficult inquirers
  • High School Diploma or GED

See below and let me know if you are still interested.

  • Schedule: Broken up into two diff seasons, peak season, and off-peak season.
  • Peak: Summer months and Jan and runs M-F 9-7. Work on average 30-35 hours
  • Off Peak: Fall/spring months and Oct – Dec running M-Thur 9-7.  Work on average 20-30 hours
  • PT schedule would fall between those hrs of operation 9-7PM. For PT employees we can be very flexible with hours worked.
  • We are closed weekends and we observe 10 federal holidays