Project & Quality Manager

Operations Vienna, Virginia


Position Summary

ITCON Services is seeking an energetic and engaged professional to support our project and quality management needs. The P/Q Manager will be responsible for ensuring sustainment of corporate quality certifications and qualifications, along with championing quality practices across the organization.

At ITCON, we pride ourselves on offering competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, a great work life balance, and the opportunity to work alongside an amazing and growing team! Ideally, this role would be based at ITCON Services headquarters in Tysons VA, steps away from Tysons Metro Station and the Tysons Mall.


  • Lead sustainment of corporate quality initiatives including CMMI Dev/Svc ML3, ISO 9001/20000-1/27001
  • Ensure organization process compliance by conducting Internal Audit and various reviews
  • Facilitate process implementation/deployment in projects and support departments
  • Ensure quality of deliverables in projects/departments
  • Establish and assess quality process performance criteria in the execution of program requirements
  • Support implementation of Agile/Scrum framework in projects
  • Interact/Report to senior management and clients
  • Identify process issues proactively and track to closure
  • Collect metrices as per organization's measurement framework and conduct the relevant data analysis/RCA
  • Conduct/facilitate project delivery reviews
  • Participate in Internal and External process assessments
  • Conduct/facilitate various process training and mentor project/department teams on QMS
  • Facilitate Customer Satisfaction Survey and relevant data analysis
  • Support implementation of various PM, CM tool knowledge such as JIRA, Unanet, etc.
  • Maintain, update, and implement quality goals, policies, priorities, and procedures
  • Establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Contribute to team effort by mentoring team members and documenting quality processes
  • Performs other duties as assigned

Required Skills and Qualifications

  • Bachelor’s degree in Management Information Systems or related field preferred
  • 6+ years in the Information Technology industry
  • 3+ years of experience as a Project Manager managing IT projects
  • Knowledge of process management and quality fundamentals, tools, and techniques
  • Hands on experience supporting CMMI/ISO implementations
  • Strong research and analytical skills
  • Expert level understanding of SDLC and best practices
  • Agile practitioner
  • Ability to learn new technologies quickly
  • Self-motivated and thrives in a team environment
  • Excellent communication, presentation and customer interface skills required
  • Ability to manage and prioritize multiple projects
  • Excellent Excel skills to manipulate and analyze data to generate reports in a variety of formats
  • Must have the ability to obtain and maintain a security clearance, if necessary
  • If offered a position, proof of U.S. Citizenship or Legal Permanent Resident/Green Card holder of the United States is required

Desired Skills and Qualifications

  • Project Management Professional (PMP) certification
  • Agile certification/ Product Owner certification
  • Certified Software Quality Analyst (CSQA)
  • CMMI Appraisal Team Member (ATM)