Junior Specialist - Partner Connectivity

Bulgaria | Sofia, Bulgaria
Job ID: 41169

Job Description

Position at Ingram Micro

Key responsibilities:

  • Point of contact for European Partners
  • Technical / Business translation
  • Management of outage / scheduled maintenance notifications
  • 1st line support – answer ‘simple’ questions.
  • Single point of contact for issues touching multiple support teams
  • Creation / configuration of Price and Availability files
  • Partner enablement / configuration for XML and API solutions
  • Management of certificate updates, preparation of test systems, ownership of end to end resolution
  • Proactive communication
  • Consolidation of duplicated issues
  • Ensure incidents are correctly allocated to the right support group

Skills and Qualifications:

  • Completed Education – Bachelor
  • High interest and knowledge in technical solution in Partner connectivity (EDI/XML/FTP/ Web/API)
  • IT literacy
  • Relevant experience in working with EDI / XML / FTP / API / MS Office suite of products;
  • Excellent English - written and oral

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