Client Desktop Engineer

Bulgaria | Sofia, Bulgaria
Job ID: 42307

Job Description

Position at Ingram Micro

Job Responsibilities:

  • Create optimized and secure baseline Desktop OS images and autopilot profiles that tailor to different hardware configurations as needed
  • Support global application packaging, deployments, documentation, and release control
  • Leverage modern management endpoint practices to update and maintain standards for client endpoints (Windows, iOS, Android, macOS)
  • Extensively utilize scripting to maximize productivity of platform management and endpoint health (ex.: pro-active remediation)
  • Maintain platform security and compliance to protect data and management of segmented desktop environment
  • Define, create and test policy updates for desktop OS in Active Directory and MS Intune
  • Migrate endpoint workloads from legacy management services to Microsoft Endpoint Manager
  • Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components
  • Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
  • Manage/test and pilot desktop hardware standard for the enterprise
  • Documents technical standards, policies, and procedures pertaining to areas of responsibility
  • Collaborate with other global IT organizations to develop, implement, and influence standards
  • Provide Level 3 Support through escalated incident tickets from the Service Desk and onsite Support Teams per defined Service Level Agreements (SLAs).
  • Manage and monitor applications to ensure all components are functioning at appropriate levels.
  • Provide support, training and assistance for all maximize efficiency & productivity of onsite IT-staff



  • Excellent oral and written communication skills with a keen sense of customer service
  • Excellent problem-solving and troubleshooting skills
  • Process-oriented with great documentation skills
  • Used to enterprise environments (big scale implementations)
  • Used to work with Offshore associates
  • Expertise in Windows desktop OS configuration, performance tuning, and policies.
  • Deep understanding of Microsoft System Center Configuration Center 2012 (SCCM) and its Imaging process
  • Good understanding of Microsoft Intune and Autopilot
  • Solid understanding of Active Directory and Group Policies
  • Basic Experience with infrastructure scripting solutions such as PowerShell, VBScript, etc.

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