Credit and Collections Representative

Finance Boston, Massachusetts


Please note: This role is based in our Boston office on a hybrid/work from home schedule (two days per week in the office). Please upload a resume in order to be considered. 

This position offers a yearly salary along with eligibility for a yearly bonus. Salary will vary based on a number of factors including skills, and experience — talk with your recruiter to learn more. Our comprehensive U.S. benefit offerings include medical, dental, vision, life insurance, LTD, 401(k), and more.

The Credit and Collections Representative will be responsible for numerous active accounts and will oversee the collection and credit risk management of Accounts Receivable. The Representative will be managing the credit and collections process for assigned domestic customers, performing credit risk analysis to ensure timely delivery and release of customer orders, providing timely and accurate reporting for daily, weekly, and month end cash forecasting and collection results, initiating and maintaining interactions with internal HBG departments to ensure timely resolution.  The candidate may also handle account reconciliations for the companies’ Key accounts and will actively communicate and problem solve with multiple departments at HBG and with the companies’ distribution clients. As needed, training will be provided.


  • Responsible for the credit analysis, file support & account reconciliations for assigned accounts.
  • Perform weekly analysis of internal reports to ensure proper credit limits are maintained and credit risk customers are properly monitored, and risk is mitigated.
  • Work on assigned cash collections, targets, and goals while effectively communicating company policies.
  • Daily review of billing, holding, and timely release of customer orders.
  • Work closely with Accounts Receivables, Customer Service, distribution clients, and sales representatives to resolve customer problems.
  • Other duties as assigned.


  • Moderate proficiency in Excel (V-Lookups, Pivot Tables) & Word
  • Ability to learn proprietary systems.
  • Ability to manage and analyze large data sets.
  • Demonstrated written and oral communication skills.
  • Ability to follow-up with customers internally and externally in a timely manner
  • Ability to deliver on numerous projects on tight deadlines with attention to detail and accuracy
  • Excellent interpersonal skills
  • 1-3 years of business credit and collection experience preferred.
  • Bachelor’s degree in one of the following: Finance, Accounting, or Economics is preferred but not required.

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers.

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary can vary based on a number of factors including skills and experience — talk with your recruiter to learn more. There may be times that you will be required (or requested) to work overtime due to the nature of your roll or exceptional workload issues or special projects. Our comprehensive U.S. benefit offerings include medical, dental, vision, life insurance, disability coverage, 401(k), incentive plan eligibility, educational training opportunities and more.