Recoveries Account Executive (Vulnerable Persons)

Collections & Recoveries London, United Kingdom


Recoveries Account Executive (Vulnerable Persons) - London

This role presents an opportunity to join a strong and highly innovative Recoveries team in a high-growth, fast- paced and market-changing business.

The Recoveries Team at Funding Circle are looking for an ambitious and dynamic all-rounder to work with a dedicated Account Manager in overseeing a volume of recoveries case matters and providing support and advice to the team in working with vulnerable customers.

Duties for this specialised role will include: 

  • managing a caseload of defaulted loans and reporting to their Account Manager on case progression;
  • working independently to build trust and negotiate repayment solutions with customers, monitoring repayments, liaising with insolvency practitioners and instructing legal proceedings where required;
  • preparing comments on late loans, to be read by thousands of investors, and helping the Communications Team to answer insolvency-related queries on the forum and independent websites; and
  • working with Account Managers to update systems and policies, monitor results and input into strategic developments within the team.
  • Supporting the team with the management of Vulnerable Customer cases to ensure fair and appropriate treatment and adherence to internal policies, providing advice and guidance on strategy and approach
  • Assisting management with development and innovations to current processes and procedures relating to vulnerable customers and providing regular training to team members. 

At Funding Circle you create your own career path. To succeed at Funding Circle you must be effective, have integrity, think smarter, inspire others and believe in the adventure. The business is changing rapidly, with new demands and opportunities for every business group, including Collections & Recovery. You can make a real difference in this growing business-critical team.

Required Skills & Experience:

  • Recoveries or insolvency experience highly desirable
  • Experience working with vulnerable customers and knowledge of the FCA Handbook CONC 7 provisions and TEXAS model essential.
  • Excellent communication skills and attention to detail.
  • A team-player who can work independently and adapt well to change.
  • A creative and free thinker with a positive attitude.
  • Self-motivated with a passion for learning new skills and fulfilling their potential.
  • Compassionate, grounded, logical and objective; able to follow through on difficult decisions.

About Us:

Funding Circle was created with one mission: to revolutionise the broken financial system and change small business finance!

We've created the leading online marketplace for small business loans that directly connect credit worthy businesses with investors wanting attractive returns.

In just nine years, 90,000 Funding Circle investors have lent £7 billion to 68,000 businesses across the world. In 2017 alone lending through our platform created and sustained 75,000 jobs worldwide and contributed £4 billion to the global economy

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better.