Renewals Administrator

Sales Operations Minneapolis, Minnesota United States


Description

Renewals Administrator

Remote - Minneapolis, MN

 

Who We Are:
CrashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan’s solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan’s suite of products ensures the safety and compliance of your data without disruption.
What You Will Be Doing:
We are recruiting for a Renewals Admin to join our team. In this role, you will be accountable for managing renewal opportunities, transitioning smaller renewals to eCommerce, creating other quotes and responding to inbound customer inquiries. 

 

Key Responsibilities:
  • Effectively manage renewal opportunities by creating, sending and processing renewal quotes.
  • Assist in the creation of new logo and expand quotes.
  • Help transition direct customers to transact via eCommerce as appropriate.
  • Maintain a high volume of customer contacts via email.
  • Collaborate with multiple groups including; Sales, Support, Operations, Legal & Accounting.
  • Respond to inbound customer inquiries via email & phone; regarding quote requests, support issues & billing questions.
Who You Are:
Required Qualifications:
  • High school degree or GED
  • 1+ years of experience in a similar role and/or administrative role, including performing data entry
  • Demonstrated experience utilizing  G-Suite (ie: GMail,Docs, Sheets, Slides, etc)
  • Strong written and verbal communication skills with the ability to communicate with both internal and external stakeholders and senior leadership)
Preferred Qualifications:
  • Bachelor's Degree in Marketing, Business Administration, Communications, or other related discipline
  • Previous experience working in a sales / renewals department
  • Salesforce experience
  • Working in a SaaS environment



The base salary range for this position is $55,000 - $60,000 / year. This position is eligible for an annual bonus based on individual and company performance in addition to a full range of benefits. Final compensation will be dependent on various factors relevant to the position and the candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer