Renewals Administrator
Description
Renewals Administrator
Remote - Minneapolis, MN
- Effectively manage renewal opportunities by creating, sending and processing renewal quotes.
- Assist in the creation of new logo and expand quotes.
- Help transition direct customers to transact via eCommerce as appropriate.
- Maintain a high volume of customer contacts via email.
- Collaborate with multiple groups including; Sales, Support, Operations, Legal & Accounting.
- Respond to inbound customer inquiries via email & phone; regarding quote requests, support issues & billing questions.
- High school degree or GED
- 1+ years of experience in a similar role and/or administrative role, including performing data entry
- Demonstrated experience utilizing G-Suite (ie: GMail,Docs, Sheets, Slides, etc)
- Strong written and verbal communication skills with the ability to communicate with both internal and external stakeholders and senior leadership)
- Bachelor's Degree in Marketing, Business Administration, Communications, or other related discipline
- Previous experience working in a sales / renewals department
- Salesforce experience
- Working in a SaaS environment
The base salary range for this position is $55,000 - $60,000 / year. This position is eligible for an annual bonus based on individual and company performance in addition to a full range of benefits. Final compensation will be dependent on various factors relevant to the position and the candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer