Renewal Administrator

Sales Operations Minneapolis, Minnesota United States

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Renewal Administrator - Minneapolis, MN (100% Remote)


Who We Are:

CrashPlan® provides peace of mind through easy-to-use, automatic endpoint data backup. We help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware or an as-of-yet undiscovered calamity. We continue to innovate as the landscape of work evolves, which makes CrashPlan foundational to organizations’ data security. What starts as endpoint backup and recovery becomes a solution for ransomware recovery, breaches, migrations, and legal holds. 


What You Will Be Doing:

Due to our continued growth, we are recruiting for a Renewal Administrator to join our team.  In this remote position, you will be responsible for coordinating and managing renewal opportunities and responding to inbound customer inquiries. This role could lead your career into Sales or Sales Operations.

Day In The Life:

  • Manage renewal opportunities by creating, sending and processing renewal quotes.
  • Maintain a high volume of customer contacts via email
  • Maintain accurate pipeline reporting for assigned territory
  • Collaborate with multiple groups including; Sales, Support, Operations, Legal & Accounting.
  • Respond to inbound customer inquiries via email & phone; regarding quote requests, support issues & billing questions

Who You Are:

Required Qualifications:

  • High school degree or GED
  • 1+ years of experience in a similar role and/or administrative role, including performing data entry
  • Demonstrated experience utilizing  G-Suite (ie: GMail,Docs, Sheets, Slides, etc)
  • Strong written and verbal communication skills with the ability to communicate with both internal and external stakeholders and senior leadership)

Preferred Qualifications:

  • Bachelor's Degree in Marketing, Business Administration, Communications, or other related discipline
  • Previous experience working in a sales / renewals department
  • Salesforce experience
  • Working in a SaaS environment



NOTE - We are only considering remote candidates in the following states:

AL, AZ, CA, CO, FL, GA, IL, IN, KS, MA, MN, NC, OH, NY, SC, SD, TX, UT, WA, WI

CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer

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