Senior System Engineer

Security Minneapolis, Minnesota United States

Senior System Engineer - Minneapolis, MN (REMOTE)

Who We Are:

CrashPlan® provides peace of mind through easy-to-use, automatic endpoint data backup. We help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware or an as-of-yet undiscovered calamity. We continue to innovate as the landscape of work evolves, which makes CrashPlan foundational to organizations’ data security. What starts as endpoint backup and recovery becomes a solution for ransomware recovery, breaches, migrations, and legal holds. 

Position Summary:

We are recruiting for a Senior System Engineer to join our team in Minneapolis, MN.  In this role, will lead and maintain our business critical applications (i.e. Jira, Confluence, Okta, JAMF, etc) as well as drive new initiatives around Cloud services. You will also be responsible for  integration, testing, and validation. 

Key Responsibilities:

  • Operate critical core infrastructure services: Jira, Confluence, Okta, G-Suite, JAMF, Zoom.
  • Assist in managing deployments of both new and existing applications across all CrashPlan endpoints via MDM tooling.
  • Help standing up new services and integration.
  • Configuring and managing key applications used in the corporate environment.
  • Working closely with our Security Operations department for reporting purposes and coordination of critical patch deployment. 
  • Primarily supporting the Apple Mac platform (90%) with some Microsoft Windows laptops (10%)
  • Serving as an escalation point and consultant for our internal team responsible for assisting with onboarding our customers when needed for MDM related issues. 
  • Assisting in the development, enhancement, and documentation of internal processes and procedures to improve efficiency and maintain compliance of CrashPlan standards and policies

Required Qualifications:

  • Bachelor’s Degree in Computer Science, Engineering, Information Technology, or related discipline and/or equivalent experience
  • 5+ years of experience working in a similar role, including experience managing Atlassian servers and Cloud services (i.e. Jira and Confluence), and managing collaborative platforms (G-Suite, Slack, Zoom, etc).
  • Solid knowledge of network technology and protocols (TCP/IP, DHCP, DNS, IPsec)
  • Familiarity with AWS, JAMF, Azure AD, Active Directory, Intune
  • Ability to troubleshoot hardware and software applications on Mac OS X (primarily), Windows, Linux, and mobile devices in an enterprise environment
  • Excellent customer service track record with experience supporting all levels of internal customers 

CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer