Sales Operations Manager - CARFAX Canada

Automotive Sales London, ON


Working Here
At CARFAX Canada, we’re more than just obsessed with cars. We’re obsessed with data and using it to help millions of Canadians buy, sell and maintain cars - but you can learn that on our website. Let’s talk about the sweet perks you’ll get when working here (i.e. what you actually want to know): Some days you’ll be taking in-house leadership training courses, other days you’ll be eating a catered lunch with your team mates. Grab a seat in the state-of-the-art office at 100 Kellogg Lane and collaborate the day away. What’s that, it’s the summer? Well, the 4-day work weeks have kicked in; enjoy those extra paid days off! Why not use one of your paid volunteer days to give back to your community? What else can we list? Competitive wages, amazing benefits like a wellness spending fund, a company-matched pension program, monthly “work from anywhere” days, yearly performance-based bonuses, health and wellness programs, a literal award-winning culture, parental leave top-ups and all kinds of social events. To top all of this off, every day you get to choose how you get to do meaningful work with incredible people. So, looks like we’re obsessed with a few things here – data and our people! 

Key Information
Employment Status: Full-Time, Permanent 
Job Type: On-Site 
Location: London, Ontario 
*Please note that we have two operating entities in Canada, CARFAX Inc., and CARFAX Canada. This position is with CARFAX Canada.

Job Details
As a member of the Automotive vertical, the Sales Operations Manager will be responsible for supporting the sales leadership team in driving operational excellence.  This position assists and oversees the day-to-day administration and operational tasks.  This role is a high value-add business partner to the Automotive vertical, enabling revenue growth and increasing sales productivity by providing effective methodologies, efficient processes, value-added information, and sales tools. 

Position Responsibilities

  • Implement and oversee activities or processes required to drive sales performance while establishing operational excellence in all areas of responsibility and across all functional aspects of the Automotive sales team. 
  • Own the end-to-end process and tracking of the sales funnel including the quality of all sales performance metrics. 
  • Work closely with the Senior CRM developer to support, prioritize and implement key initiatives impacting our sales and marketing software platforms 
  • Measure sales effectiveness and recommend modifications and new initiatives to improve sales efficiencies. 
  • Operationalize our technologies and ensure integration of our platforms keeping in mind scalability and functionality and drive standardization, automation, and simplification where appropriate. 
  • Educate and reinforce adoption of our sales processes/tools. 
  • Work closely with business stakeholders to clarify requests, validate requirements, define, and document business processes.  
  • Manage daily Sales Operations team responsibilities include hiring, training, and goal setting. 
  • Work closely with Finance, Product, Marketing and Technology to ensure pricing of products and price increases are executed accurately and effectively. 
  • Maintain regular check-ins with Directors, Sales Managers and Product Managers to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem-solving.
  • Act as an advocate for the sales team by playing a key role in the sales and operations planning process by providing key information and managing communications.

Education and Experience Required:

  • Bachelor’s degree in business-related discipline
  • 5+ years of experience in sales operations or finance
  • 3+ years experience managing a team and performing data analysis
  • Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems and develop solutions
  • Proficient user of Microsoft Office products, including Excel, PowerPoint and Word
  • Strong knowledge of Sales and Marketing processes, tools and cadences
  • Experience working with Microsoft Dynamics CRM, Salesforce, Tableau, Power BI or other CRM/Marketing Automation and reporting tools
  • An Accounting or PMP designation will be considered an asset

Equal Opportunity Employer
CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. 

We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

If you are interested in applying for this position, please visit our website will be accepted until a suitable candidate is hired.  

We thank all applicants for their interest; however only those selected for an interview will be contacted. 

About Us
CARFAX’s mission is to help millions of people shop, buy, service and sell used cars with more confidence. As a leader in vehicle history and valuation, CARFAX provides impartial and comprehensive information for consumers and the automotive industry. CARFAX‘s Canadian headquarters in London, Ontario supports Canadian and U.S. markets, drawing on billions of data records from thousands of sources, enabling used vehicle buyers and sellers to make informed decisions. CARFAX is consistently recognized as a top employer and business. CARFAX is a part of S&P Global (NYSE: SPGI). Find out more at and connect with CARFAX on Instagram, Facebook and LinkedIn

Our values serve as the foundation of our culture by helping inform the actions and behaviours that make us successful. We strive to integrate these values into how we collaborate, navigate challenges, and make decisions daily.

Objective – Guided by facts, driven by results.
Transparent – Clarity through open and honest communication.
Customer advocate – Putting the customer at the center of everything we do.
Solutions oriented – Turning challenges into opportunities.
Integrity – Where honesty meets action.