Software Engineer, Product Support
Colombia
Description
We are looking for a Salesforce Administrator who will be responsible for the day-to-day operations and maintenance of Salesforce and its integration.
The Salesforce administrator will need to have strong front-end development skills to join the marketing team. The Salesforce administrator should have a deep understanding of Salesforce administration and development and the ability to clean and tune databases. Be responsible for managing and optimizing Salesforce systems and developing and maintaining custom front-end applications.
Duties and Responsibilities
- Develop and analyze complex Salesforce business processes, including data management and lighting flows.
- Manager stakeholder and customer expectation for both technical and operational support.
- Produce automate and analyze advanced reports.
- Provide subject matter expertise on Salesforce Platform, processes and solutions.
Integrate Salesfoce with other solutions like Marketo, Power-BI, ZoomInfo and Demandbase.
User Management: Create and manage user accounts, assign permissions, and troubleshoot user access issues.
Data Management: Import and export data, clean and maintain data quality, and manage data security.
Customization: Develop and implement custom objects, fields, workflows, and processes to automate business processes.
Reporting and Analytics: Build reports and dashboards to track key performance indicators (KPIs) and provide insights into business data.
- Troubleshooting: Identify and resolve technical issues related to the Salesforce platform.
- Documentation: Create and maintain documentation for Salesforce processes and procedures.
- Staying Up-to-Date: Continuously learn about new Salesforce features and updates.
Communication & Collaboration:
- Able to communicate with team and stakeholders, ask questions, look for information and move on with the tasks and projects without much assistance or guidance.
- Sense of responsibility and teamwork: Don’t miss meetings and don’t disappear.
Some self-organization.
Required education, certifications and experience
- Bachelor's degree in computer science, Software Engineering, Information Systems, or related field or equivalent work experience
- 0-4 years of experience working with Salesforce, with a strong understanding of the platform's core functionality.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Skills (not required):
- Salesforce Administrator certification.
- Additional Salesforce certifications, such as Sales Cloud Consultant or Service Cloud Consultant, can be beneficial.
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