Support Engineer
Description
Key Responsibilities:
- Application Configuration: Implement changes in the application configuration and server functionality in response to client requests and to address any detected issues.
- Cloud Support: Perform backend support tasks on Linux and Windows servers in cloud environments to ensure the proper functioning of services provided to clients.
- Process Monitoring: Verify and monitor the execution of forecasting processes for current client projects, ensuring accurate and timely results.
- Database Synchronization: Execute on-demand operations to synchronize relational and non-relational databases across both testing and production environments.
- SQL Script Execution: Develop and run SQL scripts as required by clients for generating reports, making modifications, or troubleshooting issues.
- Log File Management: Capture and analyze log files, interpreting and reporting any potential errors within client services.
- Issue Escalation and Follow-up: Escalate identified issues, monitor the resolution process, and provide regular feedback to clients on the status of their concerns.
Technologies and Tools:
- Cloud Platforms: Azure
- Databases: Oracle, SQL Server
- Programming Languages: Java, Python
- Project Management and Version Control: JIRA, Bitbucket
- Operating Systems: Windows and Linux Servers