Citrix Support Specialist

Data Engineer Colombia


Description

Activities:
• Support user requests and incidents related to the Citrix environment.
• Ticket documentation and management.
• Troubleshoot Citrix published desktops.
• Troubleshoot Citrix published apps.
• Work with desktop support and application teams to resolve application issues within the Citrix environment.
• Monitor all Citrix components to maintain performance and reliability.
• Complete other tasks as assigned.

Skills: 

  • Level 1 Support: User Assistance, Incident Triage, Documentation: Document user, Basic Configuration
  •  Level 2 Support:  Advanced Troubleshooting: Investigate and troubleshoot complex technical issues related to Citrix virtualization solutions, including performance degradation, connectivity problems, and application compatibility issues, Root Cause Analysis, Configuration Management, Patch Management,  Knowledge Sharing

Education:

Bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience

 

Additional Skills


• Strong understanding of Citrix tools and technologies.
• Strong skills and troubleshooting experience with Windows desktop OS, especially within the Citrix environment.
• Understanding of authentication methods and troubleshooting.
• Experience with Citrix Provisioning Services.
• Familiarity with Microsoft Teams.
• Familiarity with ServiceNow or similar ticketing system.
• Strong spoken and written English.