Citrix Support Specialist

Data Engineer Colombia


• Support user requests and incidents related to the Citrix environment.
• Ticket documentation and management.
• Troubleshoot Citrix published desktops.
• Troubleshoot Citrix published apps.
• Work with desktop support and application teams to resolve application issues within the Citrix environment.
• Monitor all Citrix components to maintain performance and reliability.
• Complete other tasks as assigned.


  • Level 1 Support: User Assistance, Incident Triage, Documentation: Document user, Basic Configuration
  •  Level 2 Support:  Advanced Troubleshooting: Investigate and troubleshoot complex technical issues related to Citrix virtualization solutions, including performance degradation, connectivity problems, and application compatibility issues, Root Cause Analysis, Configuration Management, Patch Management,  Knowledge Sharing


Bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience


Additional Skills

• Strong understanding of Citrix tools and technologies.
• Strong skills and troubleshooting experience with Windows desktop OS, especially within the Citrix environment.
• Understanding of authentication methods and troubleshooting.
• Experience with Citrix Provisioning Services.
• Familiarity with Microsoft Teams.
• Familiarity with ServiceNow or similar ticketing system.
• Strong spoken and written English.