A Customer Experience Representative’s main responsibility is to guide customers to reach their health, fitness, and appearance goals while driving a first in class experience with Bodybuilding.com. The Customer Experience Center is an inbound contact center. We invite our customers to reach us through phone, email or online chat.
Bodybuilding.com is the world’s largest online sports nutrition retailer, offering its visitors over 12,000 products, over 25,000 articles, 9,000 plus videos and a robust social network with over 1.5 million members all designed to help our visitors achieve their health, fitness and appearance goals! Employees have ranked us as one of Idaho’s Best Places to Work for 4 straight years!
As a consumer insights analyst, you will be primarily responsible for understanding, measuring and informing the business of customer preferences through a variety of research methodologies.
Here at Bodybuilding.com we are growing rapidly on all fronts and seeking high-quality, entrepreneurial thought leaders in the product space across ecommerce, subscription services, artificial intelligence and app development. You must possess a broad base of skills and knowledge spanning digital technology, strategy, business planning, user experience design, engineering and agile/lean development practices.