IT Services Specialist

Service Desk Raleigh, North Carolina


Abrigo is seeking an IT Services Specialist to join the our IT Services Team. This dynamic team provides IT support to internal customers of varying technical abilities. The ideal candidate will have a strong desire to deliver white glove service, timely resolution to IT issues and a strong focus on continuous process and personal improvement. This role will report to the Team Lead, IT Services. 

What You’ll Do: 

  • Deliver white glove service to internal customers of varying technical ability across multiple office locations both in person and remote 
  • Monitor the Abrigo service desk ticketing system to address employee technology issues in a timely fashion  
  • Provision new user accounts within Azure Active Directory and traditional on-premise Active Directory 
  • Diagnose layer 1 LAN and WLAN connectivity issues and escalate to Network Operations as needed 
  • Support internal customers using the full Microsoft Office 365 Suite 
  • Perform moves, adds, and changes within our VoIP solution (Ring Central) 
  • Provision end user laptops and periodic refresh cycles leveraging WDS & MDT, Intune, or other imaging solution 
  • Effectively translate technical concepts into easy to understand language to assist non-technical customers 
  • Maintain and update an inventory of all IT assets and equipment 
  • Maintain a constant attitude of proactively thinking about better methods or technologies to assist our employees and increase efficiency 

What You’ll Need: 

  • Strong ability and desire to perform troubleshooting on a variety of IT issues 
  • Strong understanding of Windows and Mac operating systemsMicrosoft Office 365 and Azure Active Directory 
  • Candidates with Microsoft Office 365, Azure Active Directory, A+, Network+, or similar certifications are preferred 
  • 1 year of experience in Microsoft Windows Server administration, Active Directory or Microsoft Azure Active Directory administration. 
  • Excellent interpersonal and customer service skills with a high level of customer serviceexperience 
  • Ability to follow defined Information Technology and Information Security standard operating procedures 
  • Demonstrated ability and desire to proactively take ownership of a task or issue 
  • Ability to work both independently and in a team environment 
  • Ability to multitask and stay organized while working on several projects or tasks at once 
  • Excellent organizational skills and the ability to work with a diverse user base 
  • Ability to multitask and work on several tasks or projects at a time while maintaining daily responsibilities 
  • Ability to document issue resolution and maintain working documentation as needed 
  • Ability to work extended and flexible hours, including evenings and weekends on an occasional basis 
  • Must be able to lift and move equipment up to 50 pounds of weight 
  • Desire to learn and continually improve their skillset 

What You’ll Get                                                                              

  • Market competitive total rewards package
  • To be part of the Heart & SOUL of a winning company with an inspiring mission
  • The opportunity to Make Big Things Happen
  • Competitive salary along with full health benefits with an HSA option
  • Unlimited PTO and bank holidays
  • 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] with the subject line accommodation.