Signers National Careers

Lamb is the leading insurance broker for social service organizations dedicated exclusively to non-profits and social service organizations nationwide. Lamb is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives and we strive to do the same for our employees. Lamb has been recognized as one of the best places to work and we are proud of our culture!

OUR BENEFITS:

We are passionately committed to being a great company in which to work, learn, and grow! Our “Employee Promise” ensures our employees benefit from a broad suite of progressive workplace programs and benefits designed to deliver a world-class culture and GREAT employee experience. Some of our many benefits include:

• Industry-leading Medical, Vision & Dental Programs
• Strong Short/Long-Term Disability Programs
• Company-Wide Employee Profit-Sharing Program
• Generous 401K Matching Program
• Tuition Assistance
• Work-from-home flexibility
• Summer Fridays
• Reasonable, Balanced Workloads
• Generous, Stand-Alone Vacation Policy
• Unlimited Sick Days
• Multiple “Floating Holidays” Per Year
• Maternity/Paternity Leave
• Monthly Company-Wide Social Hours
• Peer-to-Peer Employee Recognition Program
• Career Development programs
• Employee “Healthy Lifestyle” Rewards Program
• Quarterly Community Volunteer Program
• Employer sponsored paid time to volunteer
• And more..

ROLE RESPONSIBILITIES

• Collaborates closely with IT leadership regarding all aspects of project management
• Meets with business units to document requirements for IT projects
• Assists and documents project scope and timelines based on requirements
• Works with internal and external development and project teams to ensure requirements are clearly understood
• Assists in the development and maintenance of standard user practices, policies and procedures that ensure practical and efficient business operations
• Develops and utilizes standard project templates to effectively support IT team
• Understands / documents the internal customer’s organizational structure and their business systems process flows
• Initial testing of enhancements or new features prior to releasing testing to the business
• Develops test cases with the business to thoroughly test new requirements and regression testing
• Grows knowledge beyond area of responsibility into related areas business and systems
• Maintains flexibility and professionalism while managing competing priorities
• Initiates and/or actively participates in projects/enhancements, delivering tasks in alignment with project plans and estimates
• Participates in system integration testing and end to end user acceptance testing
• Creates user feature testing as new features are developed
• Participates in IT project team meetings and project status meetings
• Documents current state vs future state workflows and identify ways to optimize processes through system enhancements, new technology or streamlined work processes
• Identifies new ways to optimize processes through tools like Power Automate
• Assists with project communication as necessary in tandem with Project Managers

QUALIFICATIONS

• Bachelor’s Degree in Business Administration or Information Systems or equivalent experience required
• Insurance experience/knowledge preferred
• Team player who is self-driven and focused on continuous improvement
• Able to easily collaborate with many different personality types and pivot on a moment’s notice
• Experience with Agile and Waterfall processes
• Technical writing expertise
• Able to exercise independent judgment and take action
• Excellent documentation skills
• Experience with SQL, Tableau, Asana (a plus), facilitating meetings, user story creation, UAT, Power Automate
• Problem solver - able to navigate through issues and find creative solutions to move forward
• Excellent communication, listening, interpersonal, and organizational skills
• Strong Customer Service focus

Here at Lamb, we value Diversity, Equity, and Inclusion. Our teams are composed of individuals from different cultures, geographies, religions, races, ethnicities, genders, sexual orientations, abilities, and generations. We are committed to fostering a Diverse and Inclusive environment for all people because we believe that a variety of experiences makes us stronger—as individuals, as communities and as a company. 

Even if you don’t feel that you fit all the criteria listed, please apply! There may still be a place for you on our team.