PMO Assistant

Consulting Tokyo, Japan


Position at Capgemini Japan

POS and Kiosk business transformation and business as usual (BAU) operational support.

Japan Market Onsite Support:
  • Support market production stores
  • Validate and analyze production issues
  • Prioritize and follow-up with local and global L3 team for resolution
  • Report incident status (and resolutions) during the weekly review meetings
  • Coordinate activities that require store configuration
  • Monitor the tickets based on Service Now incidents and propose closure when ticket resolution are confirmed
  • Manage the Service Now incident tickets on the L3 queue
  • Raise and manage Service Café tickets for escalation to the global L3, L4 support teams


  • System improvement, operation, and function introduction for a global restaurant chain

  • Production support skills (ticket management, escalations)
  • Strong bilingual communication skills (in English and Japanese) to read/write tickets and emails, present the Production Management status, communicate with local groups as well as global team members
  • Japanese: fluent
  • English: business (essential)
  • Other Language: Not required

  • Ability to work in distributed and global teams
  • Capable of working independently, but also aware of needs for escalations
  • Strong teamwork and rapport, in order to escalate and resolve issues quickly
  • Task management skills in order to coordinate team activities
  • Prioritization skills to determine the critical incidents
  • Ability to work under the pressure of a production environment



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