NEW PM - BAU Support Manager

IT Support Tokyo, Japan


Description

Position at Capgemini Japan

 Support Manager/Lead

 

Responsibilities

 

  • Coordinate closely with Application Management support team (L3 teams) and understand the issues reported in production and explain the same to developer and drive towards fixing the issue
  • Support development teams in release and test activities
  • Handle change and release management activities
  • Coordinate with testing teams for test sign-off
  • Understand the requirements for minor enhancements/bugs and explain the requirements to developers and lead the release of the same in PRD as per committed timelines
  • Work closely with other application teams and ensure that the planned release does not conflict with other apps
  • Keep track of multiple releases and ensure WBS are in place and the same is respected.
  • Implement functional & non-functional features based on requirement/design from business and support teams.
  • Investigate issues raised by clients on production environment. (Warranty Support)
  • Ensure codes bases & versions are as expected in each environments and ensure retrospective code drop of PRD incidents being handled in other lower environments
  • Root cause analysis for incident and provide preventive measures
  • Coordinating regression testing for the new fixes/features
  • Support Adhoc tasks like data extraction, special reporting requests from business
  • Support and lead annual DR drills
  • Coordinate post-deployment sanity checks for Infra changes.
  • Adopt automation tools and frameworks (CI/CD pipelines)

 

Requirements

                      Possess a Bachelor’s degree in Computer Science, Engineering, or relevant field.

                      Have 8+ years’ experience software engineering.

                      3+ years of experience in production systems for major insurance carrier/financial institution

                      Knowledge on change and release management process and tools

                      Experience on Handling major/minor enhancements from Analysis to Deployment

                      Working experience with geographically distributed teams

                      Expertise in software development methodologies.

                      Can work independently and as part of a team.

 

キャップジェミニについて

キャップジェミニは、テクノロジーの力を活用して企業ビジネスの変革・管理を支援するパートナーシップにおけるグローバルリーダーです。キャップジェミニ・グループは、テクノロジーを通して人々が持つエネルギーを解き放つことで、包摂的で持続可能な未来を目指し、日々まい進しています。私たちは、世界約50ケ国の27万人に及ぶチームメンバーから成る、極めて多様的で責任感の強い組織です。キャップジェミニは、50年にわたって積み上げてきた経験と実績そして豊かな専門知識を活かし、クラウド、データ、AI、コネクティビティ、ソフトウェア、デジタルエンジニアリング、プラットフォームなど、急速に進化するイノベーティブなテクノロジーを原動力として、戦略から設計、オペレーションに至るまで、お客様の幅広いビジネスニーズすべてに対応して、お客様から厚い信頼をいただいています。グループ全体の2020年度の売上は、160億ユーロです。

キャップジェミニについての詳細は、www.capgemini.com/jp-jp/ をご覧ください。
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