Bilingual QA Manager for Pharmaceutical customer

Customer Service Tokyo, Japan


Position at Capgemini Japan

Job Title: Bilingual QA Manager for Pharmaceutical customer


Duties and Responsibilities / 職務範囲:

  • Lead and monitor complaint handling process till closure
  • Accountable for the delivery of high quality, timely and standardized deliverables, and provides content guidance and approval, as needed
  • Responsible for supervising and managing complaint handling team on a daily basis
  • Being a contact point for all team members. Proactively act to ensure smooth team operations and effective collaboration
  • Ensure that the performance of direct report is proactively managed and that they are coached, trained and developed to maximize their contributions
  • Set clear delegate tasks and set deadlines / oversee day-to-day operation
  • Maintain a close collaboration with global associates by proactively escalating potential quality/safety issues / changes that affect the risk-benefit profile
  • Monitor monthly metrics and add workflow improvements to ensure quality and timeliness
  • Lead complaint and incident reporting analysis review- monthly and quarterly
  • All other Adhoc assignments as required


Qualifications (Mandatory) 応募条件(必須):

  • Degree in Pharma or Engineering
  • 5 years of Quality experiences in Pharma Industry
  • Min 1 year of experience in managing complaints
  • Strong Bilingual, English and Japanese, capabilities


Qualifications (Preferred) 応募条件(歓迎):

  • Being able to work in Tokyo is welcomed


Work Location/勤務地:
Tokyo 東京 and Remote working is allowed.



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