Billing Supervisor - Transportation

Finance Mississauga, Ontario


Position: Billing Supervisor

Status: Full Time

Location: Mississauga, ON

Schedule: Monday to Friday


Position Summary:

The Billing Supervisor is responsible for supervising the day-to-day activities of the Billing and Payroll Team.


Essential Duties and Responsibilities:

  • Coach and mentor billing team members
  • Training of new hires
  • Involved with interview and hiring process of new hires
  • Involved with performance reviews/issues
  • Billing/payroll of specific accounts
  • Review and interpret sales contracts as it relates to billing
  • Interpretation and verification of drivers time sheets
  • Review and verification of BOLs
  • Investigate driver pay questions/concerns
  • Coordination of any special customer billing requests
  • Weekly rating of driver payroll
  • Generation of paper/electronic invoicing
  • Meeting with clients (at customer locations) as required
  • Weekly review/reporting of unbilled/unrated orders
  • Regular 1:1 meetings with Billing & Payroll Associates
  • Manage and resolve escalated customer billing issues
  • Establish and maintain a good working relationship with all internal and external stakeholders
  • Work with other team members and customers to develop and implement process improvements
  • Maintenance/creation of documented Standard Operating Procedures
  • Backup support for billing/payroll of accounts within your team
  • Approval of overtime/schedules hours of billing team
  • Approval and process billing cancellation requests

Core Competencies and Qualifications:

  • 2 + years previous billing and trucking experience
  • Supervisory experience considered an asset
  • Must be result oriented
  • Previous transportation experience an asset
  • Customer service focus and a team player
  • Strong initiative to achieve individual/team goals
  • Proficient with Excel & experience with data manipulation and reporting
  • Computer experience within a billing environment
  • Ability to work within a high volume environment
  • Self-starter with the ability to meet deadlines and produce accurate results