Operations Coordinator

Operations Calgary, Alberta





Now Hiring

Operations Coordinator


At Canada Cartage we work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

We are currently looking to add a full-time Account Coordinator to our team. Someone who is equally passionate about serving the community and achieving operational success alongside our dedicated and loyal employees.

Located at 4700 – 120 Avenue SE, Calgary, the Operations Coordinator is responsible for planning and managing all details of the dedicated accounts assigned. Work is completed according to well-defined, established procedures involving limited independent judgement.

Shift: Sunday to Thursday 11:00am – 7:30pm
Compensation: $46,000 per year


The Specific Role Mandate includes:

          Data entry of all A1 data entries specific to accounts, including pro bills and progression. Ensure information is accurate and updated daily

          Manage all assigned tractors for each account, scheduling maintenance as required

          Manage all trailer pools related to assigned accounts

          Ensure all vacated runs are covered by a driver

          Foster driver relationships for each account to ensure driver retention

          All driver disciplinary issues to be elevated to Supervisor / Operations Manager

          Provide Operations team with needed reports for assigned accounts

          Provide excellent customer service for assigned accounts, taking care of customer requests

          Ensure all driver trips are planned and confirmed for assigned accounts

          Ensure all driver paperwork is submitted daily

          Track and Trace our drivers as required using XRS and Back Office

          Attend daily planning meetings communicating any / all driver needs to senior planner and the need for cross training to help cover holiday requests on assigned accounts

          Continually strives to improve work processes, methods, environment, customer service and personal and team performance

          Other duties as required


 Who you are:

          Minimum of 1 – 2 years of Account Coordinator or related experience within the Transportation Industry

          Good communication skills

          Strong attention to detail

          Proficient in the Microsoft Office Programs: Word, Excel and Outlook

          Ability to type up to 45 words per minute

          Familiarity with trucking and hours of service, is an asset

          Proven experience in handling multiple priorities

          Must be willing to work a flexible schedule

          Must be available to work overtime if the demand arises

          Strong leadership skills


Why work for Canada Cartage?

Our Team

We are a family-oriented company with competitive benefits, including extended health and dental, RRSP and Company-Matching pension plans; discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few of the perks; a cohesive team and a positive, hard-working atmosphere. We have fun events throughout the year, like truck rodeos, summer barbeques and driver-appreciation week that regularly bring us together. It’s important to give back to the communities in which we operate, so we volunteer with and donate to local charities.

We also have Company wide recognition initiatives designed to recognize drivers and staff when they demonstrate outstanding customer service, teamwork and our core values.

Why do we have one of the lowest driver turn-over rates in Canada?  A team environment, short-haul regular routes and great benefits. Come work with us: https://www.youtube.com/watch?v=rpMA1riOzPI 


Recognized leader in the industry:

Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list. https://www.forbes.com/companies/canada-cartage/?list=canada-best-employers&sh=7841454553d8

The Canada’s Best Employers 2022 title, along with our 6th year of being recognized by Trucking HR as one of Canada’s “Top Fleet Employers” serves to reinforce Canada Cartage’s reputation as an employer of high quality.

We’re growing! We have also been ranked in the top 10 of Today’s Trucking top 100 ranking of Canada’s largest for-hire truck fleets for 2022. https://hubs.la/Q017bTLd0

Celebrating 100 years: https://www.youtube.com/watch?v=b3S-CtHQhVY 


Our Values

Integrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I being transparent and trustworthy, respecting the traditional “handshake” value system and earning our way in.

Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.

Accountability: Accountability and accessibility to our staff, customers and our customers’ customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who wil deal with issues ad have the willingness to resolve things.  We will be relied on and held accountable for our results and our long term commitments.

Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.

Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.

Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you. https://jobs.jobvite.com/canadacartage


Come work with an industry leader!


We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.