Highway Dispatcher

Operations Langley, BC


Canada Cartage is seeking candidates for the position of Dispatcher. This role is responsible for supporting and monitoring all on road activities completed by highway drivers.

Location: Langley, BC

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Details of Position:

  • Assess and support all driver inquiries
  • Escalate issues to Management when unable to resolve
  • Provide drivers with all relevant information and/or tools for their trip; maps, schedules, trip sheets, access codes, trip numbers, tractor keys, log books, etc.
  • Create ERR’s (Equipment Repair Requests), Audit Driver DVIR’s (Driver Vehicle Inspection Reports)
  • Responsible for ensuring that all work is accurately entered in the A1 system in a timely manner; live updating, order entry, to planning, to activating, progressing and closing trips.
  • Provide Dispatchers & Planners with information needed for shift change reports
  • Support Dispatchers & Planners in recovery planning for drivers, tractors, and/or trailers
  • Supply CSR’s with information needed for customer reports
  • Ensure driver trip sheets are complete
  • Operation of the switch board; answering phone calls and transferring to the proper department
  • policies.
  • Other duties as required

Core Competencies and Qualifications:

  • Minimum 1 year experience as a dispatcher in the trucking industry required
  • Understanding of transportation and Hours Of Service required
  • Strong verbal and written communication skills
  • Strong Leadership skills and proven experience in handling multiple priorities
  • Must be able to work independently and in high stress environments
  • Must have excellent problem-solving skills and critical decision-making capabilities
  • Must be willing to work a flexible schedule and be able to work overtime if the demand arises
  • Proficient with Microsoft Programs; Outlook, Excel, Word, etc.
  • Ability to type up to 45 words per minute
  • Experience with a computerized dispatch system is an asset

Why work for Canada Cartage?

  • Extended Health and Dental Benefits, RRSP and Company-Matching Pension Plans

  • Discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, home services, cars, etc.

  • Opportunities for advancement within the company
  • Work with a company named "Canada's Best Employer 2018" in Transportation & Logistics by Forbes

We would like to thank all those expressing an interest in this position; however only qualified candidates will be contacted.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women.