Dispatcher

Operations Saskatoon, Saskatchewan


Description

Position Summary: The Dispatcher is responsible for supporting and monitoring all on road activities completed by drivers and ensuring customer requirements are adhered to.

Essential Duties and Responsibilities include, but are not limited to:
  • Assess and support all driver inquires, supplying drivers with all needed information and tools for their trip. IE Trip sheets, access codes for locations, trip numbers, tractors keys
  • Ensures great communication with operations team in regards to any issues or repairs required etc
  • Utilize Back Office and XRS to help track and monitor driver activity
  • Support team members and warehouse to ensure timely resolution of any issues
  • Continual and proactive communication with operations team, drivers and customers.
  • Manage and update customer portals as required.
  • Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
  • Manage all incoming/outgoing phone calls and emails as required
  • Sort and process all inbound driver paperwork for billing and payroll
  • Dispatch evening/weekend duties may be required (respond in timely manner to all customer/driver requests)
Working Experience and Skills 
  • Strong verbal and written communication skills
  • Strong attention to detail
  • Proficient in Microsoft Office programs; Word, Excel, and Outlook
  • Ability to type up to 45 words per minute
  • Understanding of trucking and hours of service an asset
  • Proven experience in handling multiple priorities
  • Must be willing to work a flexible schedule and be able to work overtime if the demand arises
  • Strong Leadership skills

If you meet the above qualifications, please apply by submitting your updated resume.
We would like to thank all those expressing an interest in this position; however only qualified candidates will be contacted for an interview.


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