Position Summary: The Dispatcher is responsible for supporting and monitoring all on road activities completed by drivers and ensuring customer requirements are adhered to.
Essential Duties and Responsibilities include, but are not limited to:
Assess and support all driver inquires, supplying drivers with all needed information and tools for their trip. IE Trip sheets, access codes for locations, trip numbers, tractors keys
Ensures great communication with operations team in regards to any issues or repairs required etc
Utilize Back Office and XRS to help track and monitor driver activity
Support team members and warehouse to ensure timely resolution of any issues
Continual and proactive communication with operations team, drivers and customers.
Manage and update customer portals as required.
Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
Manage all incoming/outgoing phone calls and emails as required
Sort and process all inbound driver paperwork for billing and payroll
Dispatch evening/weekend duties may be required (respond in timely manner to all customer/driver requests)
Working Experience and Skills
Strong verbal and written communication skills
Strong attention to detail
Proficient in Microsoft Office programs; Word, Excel, and Outlook
Ability to type up to 45 words per minute
Understanding of trucking and hours of service an asset
Proven experience in handling multiple priorities
Must be willing to work a flexible schedule and be able to work overtime if the demand arises
Strong Leadership skills