Dispatch Supervisor

Operations Mississauga, Ontario


Position: Dispatch Supervisor

Status: Full Time

Location: Mississauga, ON

Shift: Monday to Friday, 8:00 PM - 5:00 PM


  • Ensuring that all work is accurately entered and managed in the A1T system in a timely manner, from; order entry, to planning, to activating, progressing and closing trips
  • Assisting in interviewing, training, developing staff skill sets and coaching for all Support Staff and Drivers within their area of responsibility
  • Ensuring Dispatchers and Drivers have the necessary tools to perform their job functions
  • Scheduling and managing support staff, including Drivers and equipment resources
  • Ensuring 24-hour shift coverage
  • Assisting Dispatchers in troubleshooting and resolving day-to-day issues and activities
  • Conducting regular formal employee reviews and informal feedback discussions for all staff within their area of responsibility
  • Monitoring service levels to ensure customer expectations are met or exceeded
  • Administering disciplinary action as required
  • Acting as primary front-line operations point person for any customer/billing/payroll issues
  • Supporting and enforcing the Company’s Health and Safety and Compliance policies
  • Working closely with Operations Managers in all aspects of the day-to-day Operations of the account(s) they are responsible for.

General Requirements/Qualifications:

  • Previous Dispatch Supervisory experience in a transportation setting
  • Experience with LTL, ability to combine partial loads to create full multi stop truck loads
  • Ability to plan LTL loads with time, space, routing and cost savings measures
  • Excellent leadership and analytical skills
  • Excellent verbal and written communication skills
  • Ability to handle multiple projects and tasks
  • Direct experience with supervising and scheduling staff in a variable work volume environment
  • Strong interpersonal skills, client focused and flexibility required
  • MS Office proficiency necessary such as Word, Outlook, Excel, PowerPoint, A1T, Electronic Scheduler, E-log, Dispatch Management Service Software
  • Experience in a 24 x 7 operation, preferably in the transportation industry
  • Trained in Hours of Service an asset
  • Strong attention to detail
  • Ability to meet tight deadlines