Dispatch & Customer Service Lead Hand

Operations Mississauga, Ontario





Position: Dispatch & Customer Service Lead Hand

Status: Full Time

Location: Mississauga, ON

Schedule: Monday to Friday – 9:00am to 5:30pm


Position Summary:

This position is responsible for working with and leading the day-to-day activities of the Dispatch Team to effectively implement transportation services to customers and to ensure that all activities are accurately recorded in the company’s transportation management system; A1T.


Essential Duties and Responsibilities:
  • Ensuring that all work is accurately entered and managed in the A1T system in a timely manner, from; order entry, to planning, to activating, progressing and closing trips
  • Assisting in interviewing, training, developing staff skill sets and coaching for all Support Staff and Drivers within their area of responsibility
  • Ensuring Dispatchers and Drivers have the necessary tools to perform their job functions
  • Scheduling and managing support staff, including Drivers and equipment resources
  • Ensuring 24-hour shift coverage
  • Assisting Dispatchers in troubleshooting and resolving day-to-day issues and activities
  • Conducting regular formal employee reviews and informal feedback discussions for all staff within their area of responsibility
  • Monitoring service levels to ensure customer expectations are met or exceeded
  • Administering disciplinary action as required
  • Acting as primary front-line operations point person for any billing/payroll issues
  • Supporting and enforcing the Company’s Health and Safety and Compliance policies
  • Working closely with Operations Managers in all aspects of the day-to-day Operations of the account(s) they are responsible for.


Core Competencies and Qualifications:
  • Excellent verbal and written communication skills
  • Ability to handle multiple projects and tasks
  • 3-5 years of prior dispatch & customer service experience is required
  • 1-2 years of planning and scheduling experience is required
  • Previous experience and/or a familiarity with trucking is required
  • Must be able to work in a fast paced environment and possess excellent problem solving skills
  • Proficient in Windows Outlook, Microsoft excel, and a transportation management system
  • Must be willing to work a flexible schedule and overtime if the demand arises
  • Experience in a 24 x 7 operation, preferably in the transportation industry
  • Trained in Hours of Service an asset
  • Familiarity with A1T an asset


We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.


Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people,

members of visible minority groups and women