Customer Care Coordinator

Operations Mississauga, Ontario


Description

Position:  Customer Care Coordinator

Status:  Contract

Location: Mississauga, ON

Schedule: Monday to Friday – 8:30 am to 5:00 pm

 

Position Summary:

 

The role of the Customer Care Coordinator is to provide exemplary customer support, while maintaining a high standard of accuracy and timeliness in communications. The Customer Care Coordinator will act as a liaison between our clients and transportation suppliers, and will be considered the single point of contact for our customers to receive real-time support for their transportation requirements.   

 
Essential Duties and Responsibilities:
  • Main point of contact for customer communications via phone, e-mail and/or in person
  • Act as a subject matter expert when explaining CCLS’ service offerings to new and existing clients
  • Level 1 support for our customer-facing TMS
  • Shipment tracking and monitoring
  • Managing customer shipment data
  • Daily report generation and distribution
  • Handling a wide variety of Customer and Carrier requests
  • Investigate & problem solve inquiries
  • Sorting/filing/maintaining documents
  • Process, route and schedule shipments
  • Resolve problems and address concerns promptly and professionally
  • Proactively monitor all open issues
  • Work with partner carriers to ensure the best service possible is being provided
  • Liaise with other departments to resolve issues
  • Other ad hoc support and reporting duties as required
 
Core Competencies and Qualifications:
  • Post-secondary education or industry related certification preferred (ie- CITT, CIFFA, P.Log)
  • 1-2 years of Transportation/Logistics Industry would be beneficial
  • Prefer experience dealing directly with courier & LTL providers
  • Excellent written and verbal communication skills are essential to the role
  • Effective problem solver
  • Self-starter, eager to learn and understand customer and company requirements
  • Focused and resourceful
  • Strong interpersonal, communication and organizational skills
  • Ability to multi-task and prioritize,
  • Customer-oriented
  • Reliable, eager to learn and able to work independently
  • Excellent attention to detail
  • Moderate computer literacy (Excel, Word and Outlook)


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