Collections Specialist

Finance Mississauga, Ontario


Position: Collections Specialist

Status: Contract – 1 year 

Location: Mississauga, ON



Position Summary:


Responsible for collection, reconciliation and maintaining a portfolio of accounts by performing the following activities:


Main Responsibilities:


  • Timely collection of overdue items, using various collection techniques as needed
  • Investigate, identify and resolve customer short payments/deductions in a timely manner
  • Prepare Credit/Debits as required; gather necessary approvals
  • Escalate unresolved issues to National Director of Credit within a timely manner
  • Prepare detailed customer reconciliations and statements as required
  • Professional handling of customer inquiries
  • Work with internal departments such as Sales, Billing and Operations to resolve issues and maintain client base
  • Establish and maintain excellent working relationship with client base
  • Work with National Director of Credit to develop and implement process improvements
  • Other related duties as assigned


Core Competencies and Qualifications:


  • Minimum 5 years collection and reconciliation experience
  • Dependable, supportive and “can-do” positive attitude
  • Detailed oriented, Customer service focused and a Team Player
  • Computer experience within a collection environment (online note taking & recording)
  • Very professional approach with internal and external customers
  • Self-starter with the ability to meet deadlines and produce accurate results
  • Very proficient with Excel and experience with data management
  • Great Plains and AccPac knowledge is an asset




We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.


Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women