Account Coordinator

Operations Calgary, Alberta


Description

Account Coordinator

Location: Calgary, AB

Schedule: Sunday to Thursday -11 am to 7:30 pm

 

The Account Coordinator is responsible for planning and managing all details of the dedicated accounts assigned. Ensuring all vacated runs are covered by a driver, updating accurately our system and reporting all delays to customers.

 

Details of Position:

 

  • Maintain data entries specific to accounts, including pro bills, and progression
  • Manage all assigned equipment for each account, scheduling maintenance as required
  • Foster driver relationships for each account to ensure driver retention
  • All driver disciplinary issues to be elevated to Supervisor/Operations Manager
  • Provide Operations team with needed reports for assigned accounts
  • Provide excellent customer service for assigned accounts, taking care of customer requests
  • Ensure all driver trips are planned and confirmed for assigned accounts
  • Ensure all driver paperwork is submitted and audited daily
  • Track and Trace our drivers as required
  • Plan and cross-train staff to help cover holiday requests on assigned accounts
  • Continually strives to improve work processes, methods, environment, customer service, and personal/team performance
  • Other duties as required

Core Competencies and Qualifications:

 

  • Strong communication skills – must be able to effectively communicate with both drivers and customers both orally and written.
  • Strong attention to detail
  • Proficient in the following Microsoft Office programs: Word, Excel and Outlook.
  • Ability to type up to 45 words per minute
  • Familiarity with transportation and hours of service an asset
  • Proven experience in handling multiple priorities
  • Must be available to work overtime if the demand arises
  • Strong leadership skills
  • Must pass a criminal background check, must be bondable

 

 

 

We would like to thank all those expressing an interest in this position; however, only the candidates selected for an interview will be contacted.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women

 


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