Claims Specialist

Finance Mississauga, Ontario




Position: Claims Specialist

Location: Mississauga

Position Summary: Reporting to the National Manager of Risk Management, the Claims Specialist is responsible for investigating and processing all company claims

Essential Duties and Responsibilities include, but are not limited to:

  • Works with staff and management in Fleet and Maintenance Department to coordinate repairs to damaged equipment.


  • Works with assigned independent and representatives from our insurance company on bringing claim to resolution.


  • Coordinates with repair facilities, recovery companies and branches on getting damaged equipment repaired and back into operations in a timely and efficient manner.


  • Negotiates, settles and resolves motor vehicle accident claims, cargo and property losses with customers and third parties.


  • Receives and reviews all incident reports and claim investigation material including Motor Accident Reports, Property Damage and Warehouse Exception reports.
  • Establishes and manages both hard copy and e-copy claim files with all documentation and investigation material housed in chronological order.


  • Coordinates and handles all internal claims investigations and communicates the findings internally and to the customer/vendor within a timely manner.


  • Administers the financial aspects of all claims including establishing claim reserves, internal cost allocation, processing loss payments and subrogation collection.


  • Perform duties in accordance with industry standards, regulations, corporate timelines, performance standards and workplace safety and health policies and procedures.


  • Participates with an on call rotation


  • Other duties as reasonably assigned


  • Completion of high school required


  • Completion of Post-Secondary Business Administration or equivalent course required


  • Minimum 2 years’ experience handling auto and cargo losses


  • Proficient in Microsoft office products including excel, internet and database applications


  • Must be able to demonstrate active verbal and written communication skills


  • Must have a typing speed of over 40 WPM


  • Above average interpersonal skills


  • Excellent time management, prioritization, organizational and planning skills required


  • Ability to problem solve, self-motivated and work independently


  • Good negotiation skills and customer service focus


  • Experience working in claims or trucking considered an asset


  • Insurance Institute of Canada (CIP Program) designation considered asset


Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women