Dispatcher - City

Operations Port Coquitlam, Canada


Description

Schedule: Tuesday - Saturday / Tue - Fri - 6 a.m. to 2:30 p.m. / Sat - 7:30 a.m. to 4 p.m. 


Location:
Port Coquitlam, BC

 

Details of Position:

  • Assess and support all driver inquiries
  • Escalate issues to Management when unable to resolve
  • Provide drivers with all relevant information and/or tools for their trip; maps, schedules, trip sheets, access codes, trip numbers, tractor keys, log books, etc.
  • Create ERR’s (Equipment Repair Requests), Audit Driver DVIR’s (Driver Vehicle Inspection Reports)
  • Responsible for ensuring that all work is accurately entered in the A1 system in a timely manner; live updating, order entry, to planning, to activating, progressing and closing trips.
  • Provide Dispatchers & Planners with information needed for shift change reports
  • Support Dispatchers & Planners in recovery planning for drivers, tractors, and/or trailers
  • Supply CSR’s with information needed for customer reports
  • Ensure driver trip sheets are complete
  • Operation of the switch board; answering phone calls and transferring to the proper department
  • policies.
  • Other duties as required
 

Core Competencies and Qualifications:

  • Minimum 1 year experience as a dispatcher in the trucking industry required
  • Understanding of transportation and Hours Of Service required
  • Strong verbal and written communication skills
  • Strong Leadership skills and proven experience in handling multiple priorities
  • Must be able to work independently and in high stress environments
  • Must have excellent problem-solving skills and critical decision-making capabilities
  • Must be willing to work a flexible schedule and be able to work overtime if the demand arises
  • Proficient with Microsoft Programs; Outlook, Excel, Word, etc.
  • Ability to type up to 45 words per minute
  • Experience with a computerized dispatch system is an asset


Why work for Canada Cartage?

  • Extended Health and Dental Benefits, RRSP and Company-Matching Pension Plans

  • Discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, home services, cars, etc.

  • Opportunities for advancement within the company
  • Work with a company named "Canada's Best Employer 2018" in Transportation & Logistics by Forbes



We would like to thank all those expressing an interest in this position; however only qualified candidates will be contacted.


Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups and women.


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