Claims Specialist - WCB/WSIB

HR Mississauga, Ontario


Position Summary

Reporting to the Vice-President, Human Resources, the successful candidate will be responsible for assisting in the development, implementation and maintenance of Canada Cartage System’s Claims/Disability WSIB and WCB programs. This includes but is not limited to daily administrative tasks, assisting in the development of safe work procedures, investigations, and training.

The incumbent promotes a proactive approach to health and safety throughout the organization.


Key Activities

  • Promote a safe and healthy work environment and reduction of lost time due to occupational injury or illness
  • Manage WSIB/WCB claims
  • Research, prepare and submit claims objection documentation
  • Identify and manage modified work opportunities within employee’s functional abilities
  • Manage early and safe return to work plans in conjunction with the management team
  • Manage claims appeals process
  • Provide advice and consultation to managers and employees to ensure compliance with OHSA legislation and guidelines and make recommendations for implementation
  • Monitor ongoing claims and maintain plan oversight
  • Conduct regular follow up with employees regarding outstanding issues
  • Deliver training and development sessions focused on claims and disability management
  • In partnership with the management develop and maintain claims and disability management processes and educational material
  • Track occupational disability management in conjunction with the company’s management team
  • Support the management with the development of related safety training program such as materials including newsletters, collateral materials and audits
  • On a monthly, quarterly and annual basis provide reports on claims and disability management, identify trends, recommend initiatives to reduce incidents and improve prevention initiatives.
  • Assist with preparation for any Regional sessions
  • Attend and facilitate monthly meetings as required
  • Special projects and other duties as assigned
  • Conduct new hire safety orientations and other required training programs as needed
  • Ensures compliance with regulatory requirements and continuous improvement in key identified measures and objectives.
  • Manages relationships with key clients, including both internal and external stakeholders on claims related matters
  • Maintain sound knowledge of the Employment Standards Act, Ontario Human Rights Code, Workplace Safety and Insurance Act, and all relevant legislation as it relates to Disability Management and Accommodations.



  • College Diploma or equivalent or 5 years of experience in the field or related area.
  • National experience in claims and disability management
  • National experience with return to work programs (occupational and non-occupational)
  • Knowledge of multi-jurisdictional (BC, AB, ON, QC) Health & Safety Legislation, Workers Compensation Legislation and Disability Management processes (Occupational and non-occupational)
  • Federal, Municipal and provincial WSIB/WCB and H&S legislation's/regulations, industry standard, Workplace Safety & Insurance Act best practices
  • Knowledge of Workers Compensation guidelines and return to work programs
  • Experience with workplace inspection and job hazard analysis
  • Strong organizational skills and attention to detail
  • Proficient in Microsoft Word, Excel, Visio and Power Point
  • First Aid including CPR and AED certification
  • Strong report writing skills and verbal communication skills
  • Dynamic self-starter with the ability to juggle multiple schedules and competing deadlines
  • Ability to work both independently and as part of a team
  • Ability to multi-task and problem solve in a fast-paced and changing environment
  • Ability to exercise tact, discretion and sound judgement
  • Strong analytical and problem-solving skills
  • Maintain positive relations with employees
  • Mature, professional and optimistic attitude
  • Proven ability to maintain the confidentiality of information and records
  • Strong diplomacy, flexibility, listening and persuasion skills
  • Experience in program or policy development is an asset
  • Experience implementing Alcohol and Drug programs, including testing, an asset
  • Some travel may be required on a periodic basis
  • Visibility requires maintaining a professional appearance and providing a positive company image to the public
  • Ability to create and maintain a work environment in which people remain motivated and contributing to the company’s vision and philosophy