Director of Operations

Operations Vaughan, ON



Position: Director of Operations

Status: Full Time

Location: Vaughan, ON


Position Summary:

The Director of Operations is responsible for working with and leading the day-to-day activities of the Operations Team (Customer Service, Operations Managers, Planning, and Dispatch) to effectively provide transportation services to customers and to ensure that all activities are accurately recorded in the company’s transportation management system for the Ontario Region. The Director has regular interaction with customer Senior Management to strengthen business relationships and foster a high level of communication, customer relations and to cultivate growth of the account.


  • Executes the strategic objectives of the Division Directs, leads and monitors Operations team in achieving company initiatives
  • Participates in developing Operating budgets with Executive team
  • Accountable for P&L performance for accounts
  • Developing and implementing annual goals, targets and performance standards for the team
  • Assume Account Management functions, maintaining contact with Sr.  Management, negotiating increases, developing service performance action plans, identifying organic growth opportunities, and conducting regular business review meetings
  • Direct and assign resources to start-ups and new opportunities Balancing the needs for high service levels and at the correct cost levels
  • Review KPI performance across accounts
  • Oversee driver relations within accounts
  • Sponsor and drive strategy sessions as they involve customer retention, continuous improvement and cost containment strategies
  • Review and quantify new business opportunities
  • Co-Lead RFP tenders for existing accounts
  • Ensuring a robust employee performance plan and review process, including formal and informal feedback discussions for all staff
  • Act as point of escalation for internal as well as external problem resolution
  • Corporate performance from an EBITDA standpoint
  • Maintain operating budgets and devise variance to plan strategies where required.
  • Equipment replenishment plans
  • Fuel efficiency and economies
  • Compliance of company’s technical and communication processes
  • Productivity management of operations teams


Working Conditions:
Travel is required between three locations; Vaughan, Whitby and Mississauga 
Manual dexterity required to use desktop computer and peripheral
Overtime as required


We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.


Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people,

members of visible minority groups and women