Senior Operations Manager - Tanker Division

Operations Edmonton, Alberta






At Canada Cartage we work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

We are currently looking for a Senior Operation Manager to join our Tanker Division. Someone who is equally passionate about serving the community and achieving operational success alongside our dedicated and loyal employees.

Located 17508 116 Avenue NW, Edmonton and reporting to the Director of Operations, The Senior Operations Manager is responsible for ensuring customer expectations are met or exceeded by the operations team (Customer Service, Operations Managers, Planning, and Dispatch), in a cost-effective, safe, and professional manner in line with our company's core values.


Key accountabilities

Employee Management and Development

  • Develop a winning team and provide communications to all employees through staff and driver meetings
  • Conducting regular formal employee reviews and informal feedback discussions for all staff within their area of responsibility
  • Developing and implementing goal, target and performance standards
  • Work with Operations Managers and Supervisors by coaching to develop their skills for possible advancement and succession planning
  • Facilitate Human Resources management within his/her group to include, but not limited to employee relations, recruiting, hiring, annual reviews and training
  • Actively participate in Labour Management initiatives to ensure that the interests of the employees are being looked after
  • Ensure the operations team has the necessary tools to perform their job functions

Customer Relations and Account Management

  • Maintain and build relationships with customers within his/her business segment
  • Recommend alternatives/solutions to improve current procedures and operational efficiency and effectiveness
  • Communicate and meet with customers to review results and develop action plans to correct deficiencies
  • Monitor service levels to ensure customer expectations are met or exceeded
  • Understands, supports, communicates and assists with customer initiatives, policies and processes as they apply to Canada Cartage operations

Business Development

  • Provide input on operational requirements for new business in conjunction with Sales Department
  • Participate in regular communications and strategy sessions as they involve new customer acquisition, customer retention, continuous improvement and cost containment strategies
  • Work with the team to ensure any new accounts are transitioned effectively

Effective Operations Management

  • Responsible to ensure the front-line operations teams use the technology provided and use it in the company-sanctioned manner. This includes the A1T Transportation Management System (TMS) and the Canada Cartage On-Board Mobile tracking and KPI-generation system, and any other tools or technology that applies to operations
  • Work closely with the Operations Managers in all aspect of the day-to-day operations of the account(s) they are responsible for
  • Balance the needs for high service levels and at the correct cost levels
  • Monitor and review costs and effective allocation of both people and equipment resources
  • Monitor fleet suitability to perform the commissioned work
  • Work closely with other departments and managers to ensure that all aspects of the account are being executed as per the agreement, scope and contract
  • Participate in budgeting and review results through the use of reporting tools
  • Responsible for Profit & Loss for the operation
  • Support and enforce the Company’s Health and Safety and Compliance policies



 Core Competencies & Qualifications

  • University graduate or technical diploma from a recognized post-secondary institution in related field or equivalent combination of education and experience
  • 5+ years of related work experience, in the transportation industry
  • TANKER EXPERIENCE is mandatory
  • Excellent verbal and written communication skills; strong leadership and analytical skills.
  • Good interpersonal skills; previous experience managing a team
  • Ability to handle multiple projects and tasks
  • Strong analytical experience in direct/variable cost management
  • MS Office proficiency necessary
  • Direct experience with staff scheduling in a variable work volume environment required
  • Experience managing a team in a 24 x 7 operation


Why work for Canada Cartage?

Our Team

We are a family-oriented company with competitive benefits, including extended health and dental, RRSP and Company-Matching pension plans; discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few of the perks; a cohesive team and a positive, hard-working atmosphere. We have fun events throughout the year, like truck rodeos, summer barbeques and driver-appreciation week that regularly bring us together. It’s important to give back to the communities in which we operate, so we volunteer with and donate to local charities.

We also have Company wide recognition initiatives designed to recognize drivers and staff when they demonstrate outstanding customer service, teamwork and our core values.

Why do we have one of the lowest driver turn-over rates in Canada?  A team environment, short-haul regular routes and great benefits. Come work with us: 


Recognized leader in the industry:

Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list.

The Canada’s Best Employers 2022 title, along with our 6th year of being recognized by Trucking HR as one of Canada’s “Top Fleet Employers” serves to reinforce Canada Cartage’s reputation as an employer of high quality.

We’re growing! We have also been ranked in the top 10 of Today’s Trucking top 100 ranking of Canada’s largest for-hire truck fleets for 2022.

Celebrating 100 years: 


Our Values

Integrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I being transparent and trustworthy, respecting the traditional “handshake” value system and earning our way in.

Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.

Accountability: Accountability and accessibility to our staff, customers and our customers’ customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who wil deal with issues ad have the willingness to resolve things.  We will be relied on and held accountable for our results and our long term commitments.

Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.

Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.

Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.


Come work with an industry leader!


We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.