LTL Dock Manager

Operations Mississauga, Ontario




Why you’ll love Canada Cartage


An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery.  With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.


We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.


Position Summary


Reporting to the Operations Manager, the Dock Manager is a hands-on positions that will oversee the day to day operations of the Dock. Additionally, you will collaborate with supervisors, team leads, dispatch, drivers, and provide customer service to ensure the overall business operations are efficient, effective and meet overall company mandates.


Location: 6767 Davand Drive, Mississauga

Schedule: The Dock Manager has accountability for both day and afternoon shifts. Dayshift is normally 6:30am – 3:00pm. With flexibility to join the afternoon shift occasionally as required.


What you’ll do

  • Leads operations with a hands on presence to meet fullest capacity of the LTL Dock in order to meet the needs of customers
  • Provides positive customer service to all internal and external customers
  • Supervise, lead and coach employees in all areas of operations including safety, efficiency in runs, loading and unloading trucks, claim management, and dispatch
  • Provide a presence and hands on support on the Dock as required
  • Maintain staff levels that insure an acceptable level of productivity and performance
  • Manage profitability of the peddle and parcel runs by reviewing processes with key accounts
  • Monitor freight movement to ensure maximum load factors and service levels to minimize claims
  • Work with all employees to ensure smooth operations under all conditions
  • Administer reporting and record keeping on key KPI’s that include productivity, utilization and service levels
  • Minimize severity and frequency of accidents of contractors, drivers and dock personnel through risk identification process
  • Plan work schedules, ensuring adequate staffing requirements
  • Develop and execute training plan for all Dock employees
  • Manage inventory of tools and supplies to reduce risk, loss and damage
  • Practices Safe work procedures and ensures team practices safe work
  • Assists as needed in all areas that affect the operations goals and objectives; thereby, the company goals and objectives


 What you’ll bring

  • Minimum of 5 years of management experience in a LTL/general freight facility.
  • 5 years of experience managing a team or previous leadership experience is required
  • Must have hands on experience operating a cross dock for LTL function
  • Thorough knowledge of LTL industry, DOT Rules and Regulations, TDG, Hazardous Materials Regulations, Tariff Rules, hours of service and carrier safety laws
  • Strong organizational skills, time management, problem solving and prioritization abilities
  • Ability to prioritize tasks, work under pressure and manage critical and unplanned requirements.
  • Strong interpersonal skills to foster and build working relationships with a diverse workforce, in addition to vendors, contractors, and suppliers.
  • Competent ability and capacity to get the job done through a hand on approach.
  • Experience using all Microsoft Office programs, Excel
  • Experience using logistics software is expected (AS400 is an asset)
  • Working knowledge of WHMIS and the Health & Safety Act.
  • Process driven
  • Start-up experience
  • Experienced working in a fast paced, dynamic environment
  • Experience with yard organization
  • Working closely with multiple carriers



 Why people love working for Canada Cartage


  • Extended health and dental, retirement plans
  • Paid personal days and sick days
  • Cohesive team and a positive, hard-working atmosphere.
  • Meaningful opportunities for career growth.
  • Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
  • Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
  • Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
  • We give back to the communities in which we operate by volunteering and donating to local charities.
  • We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.


We are a top employer!


Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list.


Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. “Top Fleet Employers”. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.


We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity


Celebrating 100 years: 


Why do we have one of the lowest driver turn-over rates in Canada?  A team environment, short-haul regular routes and great benefits. Come work with us: 


Our Values


Integrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I being transparent and trustworthy, respecting the traditional “handshake” value system and earning our way in.


Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.


Accountability: Accountability and accessibility to our staff, customers and our customers’ customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who wil deal with issues ad have the willingness to resolve things.  We will be relied on and held accountable for our results and our long term commitments.


Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.


Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.


Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.


Come work with an industry leader!


We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.


Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.