LTL Dock Manager

Operations Mississauga, Ontario





Position: LTL Dock Manager

Status: Full Time

Location: Mississauga, ON

Schedule: Monday to Friday



Position Summary:

The Dock Manager is a hands on positions that will oversee the day to day operations of the Dock. Additionally, you will collaborate with dispatch, drivers, and customer service to ensure the overall business operations are efficient, effective and meet overall customer standards. 

Essential Duties and Responsibilities:
  • Leads operations to the fullest capacity to meet the needs of customers
  • Provides positive customer service to all internal and external customers
  • Supervise, lead and coach employees in all areas of operations including safety, efficiency in runs, loading and unloading trucks, claim management, and dispatch
  • Maintain staff levels that insure an acceptable level of productivity and performance
  • Manage profitability of the peddle and parcel runs by reviewing processes with key accounts
  • Monitor freight movement to ensure maximum load factors and service levels to minimize claims
  • Work with all employees to ensure smooth operations under all conditions
  • Administer reporting and record keeping on key KPI’s that include productivity, utilization and service levels
  • Minimize severity and frequency of accidents of contractors, drivers and dock personnel through risk identification process
  • Plan work schedules, ensuring adequate staffing requirements
  • Develop and execute training plan for all Dock employees
  • Manage inventory of tools and supplies to reduce risk, loss and damage
  • Practices Safe work procedures and ensures team practices safe work
  • Assists as needed in all areas that affect the operations goals and objectives; thereby, the company goals and objectives
Core Competencies and Qualifications:
  • Minimum of 4 years of management experience in a LTL/general freight facility.
  • Thorough knowledge of LTL industry, DOT Rules and Regulations, Hazardous Materials Regulations, Tariff Rules.
  • Excellent organizational skills with the ability to prioritize tasks, work under pressure and manage critical and unplanned requirements.
  • Strong interpersonal skills to foster and build working relationships with a diverse workforce, in addition to vendors, contractors, and suppliers.
  • Competent ability and capacity to get the job done through a hand on approach.
  • Experience using all Microsoft Office programs. Working knowledge of WHMIS and the Health & Safety Act.
  • Experience using logistics software is expected.



We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.


Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people,

members of visible minority groups and women