Customer Care Coordinator

Operations Mississauga, Ontario




Position: Customer Care Coordinator

Status: Full time

Location: Mississauga, ON

Schedule: Monday to Friday – 8:30am to 5:00pm


Position Summary:

Customer Care Coordinator will be maintaining accurate customer shipment information through various data sources. Act as a liaison between clients and our suppliers providing real time customer care.  Duties include maintaining service quality along with proactive management of select accounts.

Essential Duties and Responsibilities:
  • Main point of contact for customer communications (via phone, e-mail and/or in person)
  • Proactive program management
  • Shipment tracking and monitoring
  • Manipulating / managing customer shipment data/information
  • Daily report generation and distribution
  • Handling wide variety of Customer and Carrier requests
  • Investigate/problem solve inquiries
  • Sorting/filing/maintaining paperwork and files
  • Explain process, route and schedule client pickups for certain programs
  • Resolve problems and address concerns promptly and professionally
  • Proactively monitor all open issues
  • Work with partner carriers to ensure best service possible
  • Liaise with other departments to resolve issues to the customers satisfaction
  • Other duties as required
Core Competencies and Qualifications:
  • Minimum High school diploma or equivalent
  • 1-2 years of Transportation/Logistics Industry would be beneficial
  • Familiar with freight forwarding, TMS, LTL and cross border logistics
  • Excellent at problem solving
  • Self-starter, eager to learn and understand customer  and company requirements
  • Focused and resourceful
  • Strong interpersonal, communication and organizational skills
  • Ability to multi-task and deal with moving targets
  • Ability to prioritize
  • Customer oriented
  • Reliable, eager to learn and able to work independently
  • Excellent attention to detail (accuracy)
  • Exceptional English language skills
  • High School Diploma along with some Post-Secondary Education
  • Excellent Communication skills including written, verbal and listening skills.
  • Advanced computer literacy (Excel, Word and Outlook)


We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.


Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people,

members of visible minority groups and women