Assistant Case Manager, FSP

Clinical/Client Services San Mateo, California


Position Title:      Assistant Case Manager
Department:        Case Management
Reports to:          Program Director
Classification:     Regular, Full-Time, Non-exempt
Salary Range:     $23/hourly + Full Benefits Package

About Us:   Founded in San Mateo, California, in 1964, Caminar’s thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties. Our nonprofit organization’s portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence. And, we are expanding our capacity to address the increasingly complex needs of individuals and families.

Position Summary:    
Under supervision of the Program Director, the Assistant Case Manager provides services to clients including but not limited to assessment, counseling, crisis intervention, and medication management.  

Essential Duties & Responsibilities include the following. Other duties may be assigned:                                                                  

  • Support the development and attainment of client rehabilitation goals, including securing of housing and employment, development of a support system, increasing socialization skills, participating in recreational activities, etc.
    • Assist with and teach activities of daily living, such as meal planning and preparation, personal hygiene, and budgeting.
    • Support and assist with client maintenance of personal health, including attainment of and follow through with medical, psychiatric, and dental care.
    • Perform all job functions in cooperation with the supervisor, other staff on the case management team, and other service providers involved in the treatment effort, including sharing information regarding all important interventions.
    • Monitor cleanliness and maintenance of client living environments, accessing assistance as necessary in order to meet minimum standards.
    • Assist in resolution of conflicts between and among roommates and housemates.
    • In team meetings, contribute to the development of individual treatment and behavior plans.
    • Develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with all individuals served.
    • Evaluate need for entitlement benefits and assist clients as required in obtaining them.
    • Facilitate or co-facilitate psycho-educational groups and recreational/social activities.
    • Report any "at risk," unusual, or illegal activity by clients to appropriate members of the team (i.e. Warm line Counselor, Case Manager, medical staff or Emergency On-call person) in a timely manner.
  • Maintain a productivity level of at least a 65% documented service time to total work time each month.
    • Maintain a client caseload as assigned.
    • Document in a timely manner treatment planning and interventions according to agency, county, MediCal billing and quality assurance requirements.
    • Assist program management in maintaining the program budget by carefully managing resources and by exploring and recommending cost saving measures and approaches to service delivery.
    • Provide monthly accounting of client outcomes and service utilization.
    • Attend and participate in regularly scheduled supervision sessions.
    • Participate in staff meetings and attend other meetings, as assigned.
    • Attend and complete trainings as assigned and in a timely manner.
  • Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
    • Promote within the agency and with the general public the philosophy and practice of social rehabilitation.
    • Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace.
    • Participate in promoting a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own Health & Safety Program.
    • Participate in an emergency on-call rotation system as defined in the “Emergency On-Call Agreement”.
    • Drive own or agency vehicle to treatment destinations, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
    • ACM’s assigned to the YAIL program organize and coordinate recreational outings as assigned.
    • Complete and submit accurate time sheets and absence reports to program management in a timely manner.
    • Perform other related duties, responsibilities and special projects as assigned.

Qualifications, Skills & Abilities:

  • Education – BA/BS in a mental health related field such as Psychology, Social Work, etc.  Absent BA/BS, a minimum one-year (2000 hours) of verifiable program experience in the provision of direct services to individuals with severe mental illness is required. 
  • Certificates, Licenses and/or Registrations - Candidates registered with the California BBS are strongly encouraged to apply; licensed supervision hours available.
  • Thorough clinical knowledge and experience in providing mental health service to co-occuring diagnosed individuals.
  • Thorough understanding and experience in the delivery of services to an ethnically and economically diverse population.
  • Experience with Human Service Information Systems and Medi Cal documentation strongly preferred.
  • Must be passionate about Caminar's mission.

Special Requirements:

  • Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
  • This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements. 
  • Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
  • A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
  • May be required to obtain and maintain First Aid and CPR certification.

Caminar is a leader in providing innovative client-oriented mental health services.  We are an equal opportunity employer.  Please visit our web site at