Program Director, New Ventures

Management San Mateo, California


Position Title:                    Program Director

Program/Dept:                 New Ventures / Case Management
Reports to:                        Director of Case Management
Classification:                   Regular, Full-Time, Exempt
Compensation:                DOEE + Full Benefits Package                                                   


Agency Description:        Founded in San Mateo, California, in 1964, Caminar’s thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties. Our nonprofit organization’s portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence. And, we are expanding our capacity to address the increasingly complex needs of individuals and families.

Position Description:     Under general supervision of the Director of Case Management, the Program Director provides leadership of the program, supervising case managers and other staff providing support and assistance as necessary to psychiatrically disabled adults living in or in transition to the community.  This position also provides broader leadership and support to specific areas, as assigned, which benefit all case management programs.

Supervisory Responsibilities:  Direct reports include (5) FT Case Managers, 1 FT Assistant Case Manager and approximately 1  PT Wellness Support Specialist Community Support Workers.


Essential Duties & Responsibilities:                         

  • Under general direction of the Director of Case Management (DCM), provides leadership to staff and managing the day-to-day operations of the program, ensuring that clients receive the highest quality of care and that staff are properly trained and oriented to their jobs.
  • Recruitment, selection, hiring, orientation, training and performance management of assigned staff; ensures all assigned staff receive one-to-one supervision at least weekly and written evaluations on an annual basis.
  • Ensure case managers maintain at least a 65% billable service time to total work time percentage productivity level.
  • Document in a timely manner treatment planning and interventions according to agency, County, and Medi-Cal billing and quality assurance requirements.
  • Drive own or agency vehicle to treatment destinations, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
  • Oversee the development of client treatment plans and other charting documentation, including initial assessments, admission and discharge summaries, and progress notes.
  • Ensure that Medi-Cal documentation meets the requirements of all applicable standards and regulations and are properly maintained, stored, and kept confidential. Schedule and perform regular chart audits.
  • Ensure program staff are properly scheduled to work so that all days are covered and client needs are met. Provide primary coverage for client caseloads when scheduling/staffing levels necessitates.
  • Collaborate with QA to make updates to all forms to keep in compliance with Medi-Cal and County standards.
  • Ensure client/staff safety and appropriate follow up through participation in daily rotation of Supervisor of the Day (1x per week) and back up Supervisor of the Day (1x per week) for the Caminar clinic and all case management teams when their direct supervisor is unavailable.
  • Supervisor of the Day will respond to medical emergencies, voluntary hold and involuntary holds, client crises, and other critical incidents. Supervisor of the Day will coordinate appropriate details, will call appropriate law enforcement/medical first responders in relation to the incident, and be the liaison with the first responders, and ensure a critical incident report is completed within 24 hours.
  • Maintain and safeguard client monthly allowance accounts, petty cash funds / program funds. Provide accurate monthly accounting of these funds and ensuring that they balance properly and that all receipts are submitted to the corporate office in a timely manner.
  • Serve as Safety Administrator ensuring a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own Health & Safety Program.
  • Review, reconcile, authorize and submit accurate and complete time records on at least a weekly basis as required.
  • Train, model and assist case managers in teaching activities of daily living, such as meal planning and preparation, personal hygiene, and budgeting; Support and assist maintenance of client personal health, including attainment of and follow through with medical, psychiatric, and dental care.
  • Ensure case managers support the development and attainment of client rehabilitation goals, including securing of housing and employment, development of a support system, increasing socialization skills, participating in recreational activities, etc.
  • Evaluate need and eligibility and provide direction to case managers around client entitlement benefits and obtaining them.
  • Ensure cleanliness and maintenance of client living environments, providing direction and guidance as necessary in order to meet stated standards; Train, model and assist Case Managers in teaching activities of daily living, such as meal planning and preparation, personal hygiene, and budgeting; Support and assist maintenance of client personal health, including attainment of and follow-through with medical, psychiatric, and dental care.
  • Provide leadership in developing annual training plans for clients, ensuring follow-through with attendance and participation.
  • Provide leadership and direction in resolution of conflicts between and among client roommates and housemates.
  • Assist with the resolution of client grievances, identify trends and patterns and gaps in services and training to review and discuss with members of Grievance sub-committee.
  • Attend and participate in training events as assigned.
  • Ensure that the program vehicles are properly maintained and serviced and that staff is properly trained and oriented to its use.
  • Develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with all individuals served.
  • Perform all job functions in cooperation with the DCM, and an interdisciplinary team including other service providers involved in the treatment effort, including sharing information regarding all important interventions.
  • Promote within the agency and with the general public the philosophy and practice of social rehabilitation.
  • Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
  • Perform other related duties, responsibilities and special projects as assigned.


Qualifications, Skills & Abilities:

  • Must be passionate about Caminar's mission.
  • Master’s Degree and registered with California Board of Behavioral Sciences (BBS) as AMFT, ASW or APCC required. Licensed as LMFT, LCSW or LPCC with the CA BBS strongly preferred.
  • Minimum two years of demonstrated work experience providing services to SMI/DD preferred. Demonstrated experience in a program serving homeless individuals and individuals with co-occurring disorders strongly preferred.
  • Minimum one year demonstrated experience providing program management, staff supervision, and leading multidisciplinary teams in a mental health related field is strongly preferred.
  • Demonstrated knowledge of CARF accreditation process.
  • Knowledge and demonstrated ability to implement the following evidence-based models: Psychosocial Rehabilitation, ACT Model, Full Service Partnership, Harm Reduction, Housing First, and Motivational Interviewing preferred.                                     
  • Demonstrated experience effectively managing line-item operating budget strongly preferred.
  • Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience managing web based time and attendance and staff training and development system strongly preferred.
  • Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
  • Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
  • Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
  • Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.
  • Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
  • Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
  • Must be a dynamic self-starter with demonstrated ability to work independently on special projects.


Physical, Environmental and Mental Requirements:

  • Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.
  • Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
  • Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
  • Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
  • Equipment: Frequently required to use a computer, phone, and fax machine.


Special Requirements:

  • Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
  • This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements. 
  • Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
  • A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
  • May be required to obtain and maintain First Aid and CPR certification.


Caminar is a leader in providing innovative client-oriented mental health services.  We are an equal opportunity employer.  Please visit our web site at