Program Manager

Management Fairfield, California


Description


Position Title: Program Manager
Program/Dept: Laurel Creek (Transitional Housing)
Reports to: Director of Supported Housing
Classification: Regular, Full-Time, Exempt
Salary Range: DOEE + Full Benefit Package

Agency Description: Founded in San Mateo, California, in 1964, Caminar’s thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties. Our nonprofit organization’s portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence. And, we are expanding our capacity to address the increasingly complex needs of individuals and families.

Position Description: Under the supervision of the Director of Supported Housing, the Program Manager leads and manages a 12 bed Transitional Housing program, ensuring that the program remains responsive and relevant to the needs of the local mental health system. The Program Manager creates and maintains a professional social rehabilitation environment in which staff can work as a cohesive team in providing the highest quality treatment.

Supervisory Responsibilities: Direct reports include 1 FT Case Manager, 3 FT Counselors, 1 FT Resident Peer Manager

Essential Duties & Responsibilities:
• Provide leadership to staff and manage the day-to-day operations of the program, ensuring clients receive the highest quality of care and that staff are properly trained and oriented to their jobs.
• Recruit, hire, discipline, and terminate as necessary program staff in consultation with the Director of Supported Housing. Supervise and evaluate program staff and ensure that all staff receive one-to-one supervision at least monthly and written evaluations on an annual basis.
• Ensure Counselors and other staff members are properly scheduled to work so that all shifts are covered and client needs are met.
• Participate in an on-call rotation that ensures constant back-up coverage to program staff; In occasional counselor scheduling emergencies, work the shift(s) left uncovered by absent Counselors, in conjunction with the Director of Supported Housing.
• Oversee the coordination and evaluation of all client referrals to the program and the management of admissions and discharges, ensuring compliance with County and State client level of care appropriateness and length of stay requirements.
• Oversee the development of client treatment plans and other charting documentation, including initial assessments, admission and discharge summaries, and progress notes.
• Ensure that reports and summaries are completed as required, including monthly client admissions and number of days on the program.
• Ensure that client treatment and rehabilitation is coordinated among all those involved, including therapists, other providers, and family members.
• Ensure that client medications are safely stored and handled, and that their use is monitored.
• Ensure that all client records are properly maintained, stored, and kept confidential at all times.
• Provide crisis intervention as necessary.
• Serve as a liaison with funder agencies to ensure proper coordination of services and a positive and mutually rewarding relationship; attend meetings with funder representatives as required.
• Develop and maintain productive working relationships with County staff and other system providers and actively participate in meetings that affect the program.
• Ensure compliance with all agency policies and procedures.
• Ensure compliance with all agency personnel policies and procedures and applicable laws and the timely and accurate completion of employee time sheets, payroll change forms, etc.
• Serve as Safety Administrator ensuring a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own Health & Safety Program.
• Lead a weekly staff meeting, encouraging participation from all staff.
• Schedule, monitor and ensure that staff complete all required training as scheduled.
• Monitor the program budget, ensuring that expenditures remain within limitations.
• Ensures appropriate maintenance and safeguarding of petty cash and other program funds. Review and approve accurate monthly accounting of these funds ensuring they balance properly and that all receipts are submitted to the corporate office in a timely manner.
• Develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with all individuals served.
• Attend Caminar’s organizational team meetings and other assigned trainings or meetings.
• Participate in Leadership Team meetings, including discussions regarding agency-wide program development and operation and emerging issues that may affect client care or the agency in general.
• Represent the program in public settings in order to enhance community acceptance of the program, to reduce stigma of those with mental illness, and to explain the purpose of the program.
• Ensure the program's vehicle (if applicable) is properly maintained and serviced and that staff are properly trained and oriented to its use.
• Drive own or agency vehicle to main office, meetings, and other venues, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
• Complete and submit accurate time sheets and absence reports to program management in a timely manner.
• Promote within the agency and with the general public the philosophy and practice of social rehabilitation.
• Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
• Perform other related duties, responsibilities and special projects as assigned.

Requirements, Qualifications, Skills & Abilities:
• Must be passionate about Caminar's mission.
• Bachelor's degree in Psychology, Social Work or related field with two years of full time work experience in a community program that serves clients who have a mental illness strongly preferred. Such experience must be in the direct provision of services to clients, of which one year must be in the position of supervising direct care staff. Alternatively, a High School Diploma or GED with four years of experience in a community program providing direct services to clients with mental disabilities (of which one year must be in the position of supervising direct care staff) may be considered.

• Knowledge and demonstrated ability to implement the following evidence-based models: Psychosocial Rehabilitation, ACT Model, Harm Reduction, Housing First, and Motivational Interviewing is preferred.
• Demonstrated knowledge of CCL and other state/county regulations for residential care facilities strongly preferred.
• Demonstrated experience effectively managing line-item operating budget is strongly preferred
• Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience managing web based time and attendance and staff training and development system is strongly preferred.
• Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
• Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
• Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
• Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.
• Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
• Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

Physical, Environmental and Mental Requirements:
• Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.
• Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
• Equipment: Frequently required to use a computer, phone, and fax machine.

Special Requirements:
• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.
• Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
• A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
• Must obtain and maintain First Aid and CPR certification.


Caminar is a leader in providing innovative client-oriented mental health services. We are an equal opportunity employer. Please visit our web site at www.caminar.org